Medical Front Desk Supervisor

MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN’s mission is to “provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers”.

Job Summary :

The Patient Experience Supervisor is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay. The vision of CHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our customers. The values of the Center are transparency, empathy, quality, and value.

The Patient Experience Supervisor is responsible for overseeing the functions of patient service specialists. This position requires detailed knowledge all of aspects of patient services operations, including patient appointments, registration protocols, billing practices, telephone practices and scheduling guidelines. This individual aids in setting goals, priorities, and performance standards for patient access functions within patient services including scheduling, registration, insurance verification, and referral entry. The position requires the ability to plan and assist Patient Services Manager, schedule, organize and respond appropriately on a wide variety of subjects and situations. Position will have responsibilities associated with ACO, PCMH and Meaningful Use measures especially those associated with coordination with patient portal, documentation of patient demographics and patient communications.

Supervisory personnel are expected to provide ongoing reviews and performance feedback to staff members in a timely manner. The position is responsible for taking next steps to deescalate concerns beyond subordinate ' s capability and to provide direct assistance to individuals and teams when staffing needs demand.

Duties and Responsibilities :

• Provides direction to the PSS and department with respect to the defined CHN customer service processes including listening skills, problem resolution, and adherence to established guidelines
• Provides orientation and training for all new Patient Service Specialist (PSS) employees
• Provide day-to-day supervision to Patient Service Specialists
• Assists in developing patient services policies and procedures and in the development of quality improvement programs to increase productivity and improve service levels
• Participates in the planning and evaluation of root cause issues to increase continuous improvement in the field, determine and identify trends and make appropriate timely recommendations to management
• Assist PSS team by being available to answer questions, investigate, and resolve issues relating to customer’s issues and other service-related concerns
• Participate in integration of CHN services (medical, dental, behavioral health, and pharmacy) by promoting and ensuring that PSS promote services to patients
• Work with all CHN departments to stay informed of the Center’s operational processes and provide feedback to leadership of all information or changes that will affect the PSS department

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Benefits :

Putting Our Heart into Your Care"

MyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service. We currently operate in Brazoria, Harris, and Galveston counties.

MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.

Salary : $200