What are the responsibilities and job description for the Technical Trainer position at Mycronic?
Do you want to be part of an organization on the cutting edge of technology?
We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.
Position Overview
Under the general direction of the Manager, Inside Customer Support, the Technical Trainer is responsible for facilitating effective technical customer training programs to enable customers to efficiently use Mycronic's products and software. This includes developing and maintaining training curricula for machines, software, and accessories, and proactively adapting content to diverse learning needs. The Technical Trainer provides expert technical support during training, stays current with Mycronic technologies, and contributes to training solution development. Occasional phone support to customers and Field Service Engineers is also required.
- Facilitates, delivers and maintains multiple training courses on machines, software and accessories
- Adapts training courses in real-time based on participant understanding and identified knowledge gaps
- Provides knowledgeable technical support to customers during each course as issues, questions and concerns arise
- Maintains up-to-date of new Mycronic machinery, software and accessories as they are introduced
- Supports all aspects of customer training on Mycronic products and offerings; uses strong mechanical, electrical, robotics, assembly, repair, maintenance and computer competency to assess customer needs and develop or adapt specific curriculum
- Provides in-house training classes for new and existing customers and identifies solutions for effective delivery of training content for all offered training courses
- Provides phone support to customers and Field Service Engineers regarding company equipment and applications as needed, utilizing knowledge of power, LANS/WANS, Gateways, video, schematics, wiring, hardware and software installations
- Works collaboratively with others (internally and externally) to achieve common objects, goals and results
- Respects safety rules and use all appropriate safety equipment
- Other duties as assigned including but not limited to the performance of functions related to the administrative processes of the company
- Associate degree (A.A.) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience
- Working knowledge of the equipment and applications of company products
- Understanding of installation, configuration and troubleshooting processes for company products
- Presentation and teaching skills necessary
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Working Conditions/Physical & Mental Demands
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Standard office environment. Significant computer work should be expected.
A Culture of Collaboration & Personal Growth
At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.
Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.
Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.
Click to learn more about Mycronic and what it's like to work with us
https://www.mycronic.com/en/career/working-at-mycronic/
Equal Opportunity Employer
Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.
