What are the responsibilities and job description for the Customer Service position at Myers Furniture Outlet?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. The ideal candidate will possess strong phone etiquette and the ability to analyze customer needs while maintaining a positive attitude.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Analyze customer concerns and provide appropriate solutions.
- Conduct outbound calling to follow up on customer feedback or inquiries.
- Maintain detailed records of customer interactions and data entry in our systems.
- Assist with client services by addressing issues and ensuring a high level of satisfaction.
- Collaborate with team members to improve processes and enhance the customer experience.
- Promote products and services through effective sales techniques when appropriate.
- Support multilingual customers by providing assistance in their preferred language, if applicable.
Qualifications
- Excellent verbal communication skills in English; bilingual or multilingual abilities are a plus.
- Strong phone etiquette with a professional demeanor.
- Previous experience in customer service or client-facing roles is preferred.
- Ability to analyze information quickly and effectively resolve issues.
- Proficient in data entry with attention to detail.
- Sales experience is beneficial but not required.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A positive attitude and willingness to learn new skills.
Join us in delivering outstanding service to our clients while developing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Expected hours: 32 – 40 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Fort Myers, FL 33901 (Preferred)
Ability to Relocate:
- Fort Myers, FL 33901: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15
