IT Level II Support Specialist

This job is with Imerys, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

The Company

Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

The Position

IT Level II Support Specialist

Job Summary

Job Description: IT Level 2 Support Specialist (Hybrid) with Mineral Mining OT Experience

Position Overview

We are seeking an experienced IT Level 2 Support Specialist with a strong background in Operational Technology (OT) systems in the mineral mining industry. This hybrid position combines onsite and remote responsibilities, requiring a professional capable of troubleshooting, maintaining, and improving IT and OT infrastructure to ensure seamless operations in a demanding industrial environment.

Key Responsibilities

• Provide Level 2 support for IT infrastructure, including hardware, software, and network systems.
• Maintain, troubleshoot, and optimize OT systems specific to mineral mining operations (e.g., SCADA, PLCs, DCS).
• Collaborate with cross-functional teams to address IT and OT integration challenges, ensuring reliable communication between enterprise and industrial systems.
• Monitor and manage network security, addressing vulnerabilities specific to OT environments.
• Perform regular maintenance, updates, and patches to IT and OT systems to ensure compliance and reduce downtime.
• Respond to and resolve tickets escalated from Level 1 support, ensuring timely and accurate resolutions.
• Assist in disaster recovery planning and implementation for IT/OT systems.
• Document processes, troubleshooting steps, and solutions to create a robust IT/OT operations knowledge base.
• Provide user training and support for OT and IT systems, ensuring effective utilization.
• Ensure compliance with industry standards and regulations, particularly those related to industrial safety and data security.
  
  

Required Qualifications

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience:
• Minimum of 3-5 years in IT support roles, with at least 2 years of experience in OT systems within the mineral mining industry.
• Hands-on experience with SCADA systems, PLC programming, and industrial control networks.
• Technical Skills:
• Strong knowledge of Windows and Linux server environments.
• Proficiency in networking protocols and devices (e.g., TCP/IP, firewalls, switches, and routers).
• Familiarity with industrial communication protocols (e.g., Modbus, OPC, Profibus).
• Experience with cybersecurity practices for OT environments.
• Knowledge of cloud platforms and virtualization technologies (e.g., VMware, Azure).
• Soft Skills:
• Strong problem-solving abilities and attention to detail.
• Excellent communication and collaboration skills.
• Ability to prioritize tasks in a fast-paced environment.
  
  

Preferred Qualifications

• Certifications: CompTIA Network , Microsoft Certified: Azure Administrator Associate, or equivalent.
• Familiarity with ERP systems used in the mining industry.
• Understanding of ISO 27001 and other IT/OT security standards.
  
  

Work Environment

• Hybrid work schedule with remote support and onsite visits to mining locations.
• Flexibility to travel to remote sites as needed.
• Availability for on-call support in case of critical system issues.
  
  

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and certifications.
• Flexible work environment.
  
  

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.