Manager, Medical Information Scientific Engagement (MISE) - Titusville, NJ

This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Medical Affairs Group

Job Sub Function

Medical Writing

Job Category

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description

We are searching for the best talent for Manager, Medical Information Scientific Engagement (MISE) to be in Titusville, New Jersey.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Manager, Medical Information Scientific Engagement (MISE) is responsible for engaging healthcare professionals (HCP) and other customers in high quality, personalized, cross-portfolio, scientific dialogue via an omnichannel approach. This position serves as a product and disease state expert, who engages in scientific exchange and provides responses to unsolicited customer inquiries utilizing scientific responses and presentations, literature searches, and other resources as needed. The Manager, MISE will provide support for US Customer escalation and voice-of-customer trends to internal stakeholders. Additionally, this role will continue to provide innovative solutions to optimize delivery of scientific information to customers. The Manager, MISE will be responsible for supporting the medical information booth at scientific meetings and providing after-hours phone coverage for emergency escalations on a rotating basis. The Manager, MISE will conduct training sessions for clinical skill development/internal processes, mentor MISE team members/fellows and participate in departmental initiatives.

Key Responsibilities

Medical Information Request Handling & Escalation Support (60%)

• Ensures high quality, personalized, cross-portfolio scientific engagement with all customers to demonstrate product and disease area expertise. Provides timely, accurate, thorough, and balanced scientific responses to unsolicited requests for information from internal and external customers consistent with regulatory guidelines and documentation standards with the Customer Relationship Management database. Conducts literature analysis as needed.
• Identifies, captures, and processes adverse events and product quality complaints following regulatory and company policies
• Leads vendor support for US escalated customer inquiries
• Conducts peer review of US one-off response(s) created
  
  

Clinical Quality Review & Scientific Training (10%)

• Ensures the highest standard of quality and compliance through clinical MISE quality assurance (QA) review and confirms robust medical information provided is accurate and consistent
• Supports product and disease state-related scientific training
• Manages scientific training content development as needed
  
  

Patient Scientific Content Creation & Voice of Customer Insights (10%)

• Develops and peer reviews scientific content for patients
• Analyzes Voice of Customer data and identifies actionable insights to share with MISE leaders and internal partners to champion unmet data gap needs to accurately represent the voice of our most important stakeholder, our customers
  
  

Medical Information Booth Support at Scientific Meetings (10%)

• Provides Medical Information booth support at medical congresses, ensures participation in booth training, and completes all Medical Information booth support activities at the end of the congress
  
  

Projects & After-hours Support (10%):

• Leads/participates in departmental strategic projects and other ad-hoc activities as assigned by leadership to ensure process improvement
• Provides after-hours medical information support for emergency phone calls related to Johnson and Johnson products
  
  

Qualifications

Education:

• BS in Pharmacy or related science field
• Advanced Degree (e.g. PharmD, NP, MD, PhD, etc) - preferred
• Drug Information or Clinical Residency/Fellowship - preferred
  
  

Required Skills

• A minimum of 2-4 years in the healthcare field or pharmaceutical industry
• Ability to verbally communicate scientific information to healthcare professionals
• Ability to conduct literature analysis
• Experience building on existing clinical foundation in pursuit of expertise in relevant therapeutic areas
• Experience managing complexity and ability to work independently
• Ability to collaborate with cross-functional partners/teams
• Qualified to coach and mentor employees on a one-on-one basis as well as in a group
• Strong computer skills (Microsoft Office)
• Strong organizational skills
  
  

Preferred Skills

• Medical writing experience
• Knowledge in developing responses to scientific inquiries from healthcare professionals and/or consumers.
• Experience in gathering voice of customer/customer insights
  
  

Other

This position is in Titusville, NJ and may require up to 10% overnight domestic travel for conference attendance and company meetings.

The anticipated base pay range for this position is $115,000 to $197,800.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.
• Employees are eligible for the following time off benefits:
• Vacation - up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
• Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
  
  

Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$115,000-$197,800.