Sr Depot Repair Technician

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

Work Schedule

First Shift (Days)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

How will you make an impact:

Our team unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals – quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most – delivering answers and innovations that save and improve lives. The Sr. Depot Repaid technician will play a key position in the success of our team y providing maintenance, repair, and calibration equipment solutions. In turn this is a fantastic opportunity for future career development and growth in our organization.

Location: Tewksbury, MA

Hours: Mon-Fri 8am-5pm

What Will You Do

• Collaborate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.
• Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.
• Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).
• Follow all applicable Standard Operating Procedures (SOP’s) and Reference Standards associated with Depot Service and Calibration Laboratory operations.
  
  

Education

• A High School Diploma or GED equivalent is the required minimum education.
• Technical school preferred.
  
  

Experience

• Preferred: 1 Year experience in a technical role
• Required: Valid drivers' license
• Preferred: Service repair and/or calibration experience
• Preferred: Experience in customer service
  
  

Knowledge, Skills, Abilities

• Outstanding analytical capability and problem-solving skills
• Ability to work in a team environment and influence others to achieve results
• Self-motivated with bias for action
• Excellent interpersonal and persuasive communications abilities
• Substantiated capability to optimally negotiate and close business
• Evidence of professional presentation skills
• Outstanding follow-up, time management skills, and interpersonal skills
• Ability to operate independently, with initiative, and good business judgment
• Strong digital literacy including an understanding of Windows, Word, Excel and Access
• Ability to learn and develop new processes within our CRM application
• Experience within an accredited (ISO 17025) Calibration Laboratory a plus
  
  

Physical Requirements / Work Environment

• Ability to travel overnight up to 20%
• Ability to travel locally to customer sights as needed
• Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
• Prolonged periods of sitting required.
  
  

Compensation

What We Offer

• Competitive Hourly Pay Rate
• Additional shift differential for 2nd shift and 3rd shift positions
• Annual performance-based bonus
• Annual merit performance-based increase
  
  

Excellent Benefits

• Benefits & Total Rewards | Thermo Fisher Scientific
• Medical, Dental, & Vision benefits-effective Day 1
• Paid Time Off & Designated Paid Holidays
• 401K
• Tuition Reimbursement
• Employee Referral Bonus
• Career Advancement Opportunities