What are the responsibilities and job description for the Sr Depot Repair Technician position at Thermo Fisher Scientific?
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery)
Reports To: Field Services Manager
Location: East Coast – Tewksbury, MA
Position Summary:
Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.
Crucial Job Functions and Accountabilities:
Travel Requirements:
What We Offer
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery)
Reports To: Field Services Manager
Location: East Coast – Tewksbury, MA
Position Summary:
Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.
Crucial Job Functions and Accountabilities:
- Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment.
- Produce and distribute high quality Field Service Reports of work performed.
- Promote and Quote service contracts for automation equipment customers.
- Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment.
- Quality Control support including new process development, technical communications, training, and solving.
- Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company.
- Maintain and update CRM database.
Travel Requirements:
- Ability to travel overnight up to 25%
- Associate Degree in an engineering related field or equivalent experience (Bachelor’s degree preferred)
- 3 years’ experience in mechanical troubleshooting and repair
- High proficiency in technical troubleshooting and repair
- Experience in customer relationship management
- Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)
- Ability to efficiently learn and use CRM applications (SalesForce.com experience preferred)
- Strong oral and written communications skills
- Ability to operate independently, with initiative, and good business judgment
- Strong interpersonal and time management skills
- Ability to write reports, business correspondence, and procedure manuals
- Ability lift and/or move up to 75 pounds
- Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
- Prolonged periods of sitting required.
What We Offer
- Competitive Hourly Pay Rate
- Additional shift differential for 2nd shift and 3rd shift positions
- Annual performance-based bonus
- Annual merit performance-based increase
- Benefits & Total Rewards | Thermo Fisher Scientific
- Medical, Dental, & Vision benefits-effective Day 1
- Paid Time Off & Designated Paid Holidays
- 401K
- Tuition Reimbursement
- Employee Referral Bonus
- Career Advancement Opportunities
