Heavy Duty Repair Service Advisor

Myles Truck Repair & Myles Wrecker Service is always accepting applications from hard-working individuals who see a future in the truck service and towing industry. It’s a great way to make money, build experience, and develop camaraderie with other heavy-duty mechanics & drivers. Are you ready to join the strongest heavy-duty repair team in the greater Atlanta area?

The Myles Truck Repair Heavy Duty Diesel Service Writer / Shop Advisor is responsible for overseeing the maintenance and repairs of all customer's trucks and equipment. The primary focus of this role will revolve around the needs of the customers.

The duties related to this position include but are not limited to the following:

• Service Writer duties include tracking repairs and their causes, scheduling technicians, processing warranties, and maintaining accurate, timely updates for each customer's profile within our database.
• Additional duties include preparing cost estimates. When a customer requests a repair, the service writer logs which parts are needed, how much time should be allocated to complete the repairs, and schedules the appropriate technician for the job based on the customer and their repair needs. This information is conveyed to both the customer and the employer of the service writer in a timely fashion.
• Communicates with the sales team to ensure all repairs are transparent with the customers and to ensure a good customer experience when visiting our business.
• Oversees shop parts and inventory, and the needs of the facility with the goal of maintaining work efficiency and minimizing company costs.
• Responsible for leading and assigning tasks to shop mechanics to ensure maximum productivity and minimize asset downtime.

Requirements:

• Must possess a minimum of 2 years of diesel shop / service writing with a strong knowledge base of heavy highway equipment.
• Must have problem-solving skills and good communication skills, both written and verbal.
• Must possess strong management skills and be a team player.

Skills:

• Customer service
• Sales
• Diesel engines
• Driving
• Data entry
• Self Sufficient

Schedule:

• Monday - Friday 8am to 5pm.
• Every other Saturday 8am to 12pm.

We are a family-owned and operated company that is constantly growing. We offer lots of benefits not common in our industry.

Myles Truck Repair Benefits Overview:

• 401k-eligible after 1 year, we match up to 3.5% Weekly efficiency bonus.
• Paid Vacation -1 yr- 1 week, 2 yrs-2 weeks.
• Paid holidays.
• Boot Reimbursement.
• Vision, Dental, Disability, and Hospital Programs, and Life Insurance.
• Lunch every Friday.
• Toolbox delivery.
• Uniforms.
• Paid Training after 6 months eligible for training (all travel paid for).
• ASE Bonus $100 for every ASE test, $3 raise for all done.
• Annual Reviews (If Applicable)

Job Type: Full-time

Salary: $40,000.00 - $52,000.00 per year

*Based off experience*

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Rotating weekends

Work Location: In person

Salary : $40,000 - $52,000