PACE Scheduler

About myPlace Health

myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish. 

Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.  

myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 

About this Role

Are you an organized, detail-oriented, and compassionate professional who loves coordinating schedules and ensuring people get the care they need? As a Scheduler in our PACE program, you’ll play a key role in helping older adults access essential medical, therapy, and specialty services—all while working in a supportive, team-oriented environment where your contributions truly matter.

In this role, you’ll be the heartbeat of our scheduling operations, ensuring that participant appointments run smoothly, coordinating with our interdisciplinary care team, and making sure every detail is handled with care. Whether you’re scheduling new participant assessments, managing transportation logistics, or collaborating with providers, your work will directly support the well-being of the seniors we serve.

If you thrive in a fast-paced, mission-driven setting, enjoy problem-solving, and take pride in keeping things running efficiently, we’d love to welcome you to our team!

• Coordinate and Schedule Participant Appointments – Manage and confirm medical, dental, therapy, and specialty appointments while ensuring alignment with individualized care plans and regulatory timeframes (PACE, CMS, DHCS).
• Facilitate External Appointments – Schedule participant visits with specialists, diagnostic centers, and hospitals, ensuring all necessary referrals, authorizations, and transportation arrangements are in place. Track follow-ups and keep caregivers and the IDT informed.
• Organize New Participant Orientation & Initial Assessments – Schedule orientation day for new participants, ensuring assessments across multiple disciplines, including medical, therapy, social work, Day Center, and nursing. Identify transportation needs and coordinate with the Transportation Team to ensure smooth onboarding.
• Optimize Scheduling Across Care Settings – Act as the “quarterback” of participant scheduling, minimizing conflicts and optimizing both participant and staff schedules to ensure efficiency and seamless care delivery.
• Collaborate with Key Teams – Work closely with the Transportation, Home Care, Medical Records, and Clinic teams to remove scheduling barriers and improve participant care coordination.
• Liaison Between Key Departments – Serve as the primary point of contact between the Senior Center Manager, Clinic Staff, Medical Records, Home Care, and Transportation Coordinators, ensuring smooth scheduling workflows.
• Participant Communication & Follow-Up – Place confirmation calls to participants for external provider appointments, ensuring they have all necessary details and support.
• Manage Scheduling Conflicts & Urgent Requests – Proactively identify and resolve appointment conflicts, last-minute cancellations, and urgent scheduling needs to ensure continuity of care.
• Maintain Accurate Documentation – Enter and update appointment details in the Electronic Medical Record (EMR) or scheduling software, ensuring compliance with internal and regulatory documentation standards.
• Other duties as assigned – Adapt to the evolving needs of the PACE program and support additional scheduling-related tasks as needed.

• Education: A High School Diploma or GED is required.
• Experience: At least 2 years in medical scheduling, healthcare administration, or a related field (experience in PACE, home health, or senior care is a plus!).
• Elderly Care Experience: At least 1 year of experience working with frail elderly participants, ensuring they receive care with warmth and efficiency.
• Technical Skills: Experience using Electronic Medical Records (EMR) to keep schedules accurate and organized.
• Communication Skills: Strong interpersonal and problem-solving abilities, with the ability to connect with participants, caregivers, and team members.
• Organization & Multitasking: Highly organized and detail-oriented, with the ability to manage multiple scheduling requests while ensuring smooth operations.
• Decision-Making Ability: Comfortable making independent decisions when needed and staying calm in urgent situations.
• Language Skills:Bilingual in English and Spanish to help us serve our diverse community with care and understanding.

• This role is 100% onsite at our Greater Los Angeles Site (90057)
• Schedule is Monday - Friday 8a-5p

• Office Setting: Work is performed in a professional office environment within a healthcare facility, using computers, phones, and scheduling software.
• Seated & Active Work: The role involves extended periods of sitting at a desk, typing, and speaking on the phone, along with occasional movement throughout the center to collaborate with staff.
• Fast-Paced & Team-Oriented: You’ll work in a busy and engaging environment, balancing multiple priorities while ensuring participants receive seamless care.
• Participant Interaction: While this is not a direct patient-care role, you will engage with participants, caregivers, and staff, requiring strong communication and a compassionate approach.
• Noise Level & Distractions: The office environment may have moderate noise due to phone calls, conversations, and activity in the center.
• Technology Use: Regular use of computers, scheduling software, and EMR systems to document and coordinate participant care.

Your Application

Please submit your resume/CV.

Our Commitment to Diversity, Equity and Inclusion

At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging.  We pride ourselves to be an equal opportunity employer.  People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

COVID-19 Vaccination Policy

At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.

Beware of Scams and Fraud

Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/

Salary : $23 - $27