POS Encryption Specialist

Job Title: POS Encryption Specialist

Reports to: Chief Operating Officer

Supervises: N/A

Position Summary:

The POS Encryption Specialist is responsible for for implementing, managing, and maintain encryption solutions for our Point of Sale systems to ensure the security of sensitive customer payment information. You will collaborate with various teams to enhance our security protocols and ensure compliance with industry standards.

Key Performance Areas & Key Performance Indicators:

Encryption Implementation (20%):

• Design and deploy encryption solutions for POS systems to protect payment data at rest and in transit

Security Assessment (20%):

• Conduct regular security assessments and audits of POS systems to identify vulnerabilities and recommend remediation measures

Compliance Management (20%):

• Ensure that all POS encryption practices adhere to PCI DSS (Payment Card Industry Data Security Standard) and other relevant regulatory requirements

Monitoring and Reporting (20%):

• Monitor encryption systems for anomalies, and generate reports on encryption status, compliance, and incident response

Training and Support (10%):

• Provide training and support to staff on encryption best practices and security awareness

Documentation (10%):

• Maintain comprehensive documentation of encryption protocols, policies, and procedures

Minimum Qualifications:

Education:

• Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, or a related field

Experience & Skills:

• 3 years' experience
• IT security, specifically related to POS systems and encryption
• Strong knowledge of algorithms, protocols, (e.g. TLS, SSL), and key management practices
• Familiarity with PCI DSS and other relevant compliance frameworks
• Experience with security assessment tools and vulnerability management
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to work collaboratively in a team environment

Preferred Skills:

• Certifications such as CISSP, CEH, or CISA are a plus
• Experience with specific POS systems or vendors (e.g. Verifone, Ingencio, NCR)
• Knowledge of network security and infrastructure management

Competencies:

Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions.

Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation.

Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests.

Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs.

Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s).

Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel)

Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights

Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency.

Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency

Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs.

Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together.

Talking- The ability to convey information accurately by speaking to customers and other employees

Hearing- Able to hear average or normal conversations and receive ordinary information.

Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

*Employer reserves the right to change this job description at any time, should business needs arise.*