What are the responsibilities and job description for the Informatics System Specialist position at Myrtue Medical Center?
SCHEDULE: Full-time; Exempt
This position serves as a liaison between the Hospital, Clinics, Information System team and EHR (electronic health record) provider to communicate user needs and facilitate system modifications to meet user needs. Works with the University of Iowa analyst assigned to Myrtue. Coordinates and leads technical planning and delivery of clinical system upgrade deployment of new technology and system upgrades.
Functions in a team role, in collaboration with the multidisciplinary direct patient care teams and clinical systems expert to Super Users. Develops and implements training pertaining to the staff use of clinical systems, participates as an active and integral member of the clinical informatics team and maintains the established standards of care and practice through direct patient care, clinical systems improvement activities and staff education.
This position will oversee and examine current processes and protocols and compare to best practices standards, identify areas that require improvement and recommend priorities based in HIPAA and governmental guidelines and quantify, plan and implement process improvement projects.
This position is responsible for working to fulfill the goals and objectives of the Information Systems Department and Myrtue Medical Center.
EDUCATION: Two to three years of professional clinical cycle experience required. Minimum of two years of health care application in an IT setting is preferred. If not Epic Certified, must attain Certification - level determined by CIO - within 6 months.
EXPERIENCE: Strong problem and issue resolutions experience. Experience with data analysis, data management associated with systems evaluation, clinical research and analysis tools required. Working knowledge of Clinical Quality Measures, (CQM), and other standards of care. Experience in basic computer skills, comfortable using software applications, and Microsoft Office Suite required.
SKILLS: Strong written and verbal communication and interpersonal skills necessary to work with all levels of management, administrative, clinical staff and vendor staff understanding of all major clinical programs, documentation and clinical processes. Strong leadership skills in implementation of change management. Initiative to carry out the work tasks assigned without constant direction. High motivation, determination, loyalty, poise, confidence and the ability to give and follow orders. Ability to set priorities, to organize and coordinate work efficiently and to establish good personal relations with other workers and the public is essential. Demonstrate time management skills, work responsibly and cooperatively within both intra-department and inter-program relationships. The ability to pay close attention to detail is necessary in order to ensure accuracy. Ability to articulate technical and user needs in a concise manner easily understood by all.
Provides in-house expertise and technical support to end-users on EHR and application-related issues. Maintains the EHR Clinical system. Identifies, researches, and resolves technical problems, working with outside vendors/technical support as needed. Document, track and monitor problems to ensure a timely resolution. Reviews, analyzes and evaluates clinical systems and user needs to provide recommendations and solutions to organizational needs. Responsible for the timely processing of all Help Desk requests associated with the clinical software modules on EHR and Super Users. Trains staff on the use of clinical software applications as needed. Develops and produces accurate and timely routine and special reports and data retrievals for staff as needed. Remains informed on software updates, upgrades and additional services of the clinical computer applications, as well as other in-house applications that interact with the clinical applications. NOTE: This is a partial list of key job areas. For a complete job description, contact HR.
