What are the responsibilities and job description for the Guest Experience Coordinator position at Mystic Lake Casino Hotel & SMSC?
About Us
">Mystic Lake Casino Hotel & SMSC is a leading entertainment destination that offers an exceptional experience for its guests. Our team is dedicated to providing top-notch service and creating unforgettable memories for our visitors.
">Job Role
">We are seeking a highly skilled Customer Service Expert to join our team. As a key member of our customer service department, you will be responsible for routing incoming/outgoing telephone calls, answering guest-related questions, and taking/confirming hotel reservations. Your primary objective will be to provide a high level of service and effective sales tactics to upsell various products and services offered by the casino and hotel.
">Key Responsibilities
">• Handle guest calls in a professional and courteous manner.">
">• Respond to guest inquiries and resolve issues promptly and efficiently.">
">• Provide detailed information about room rates, packages, and promotions.">
">• Upsell Call Center, Representative, Reservations, Guest Service, and Retail products and services to guests.">
