Shift Manager - Club M Operations

Description

Come support leading our Club M Team as the Shift Supervisor of Club M Operations! In this role you will support the execution of promotions at Mystic Lake and Little Six and off-property guest activation events. Enjoy weekly pay, health benefits, and 401(k) starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!

Job Overview: This position manages the operations for an assigned shift at Mystic Lake and/or Little Six Casinos. This position is responsible for team member supervision, ensuring an exceptional guest experience, execution of events or promotions, compliance with policy/procedure/regulations, completing audits and troubleshooting marketing technology issues/concerns.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Job Requirements:

Reflects MINIMUMEDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

• Bachelor’s degree in business, marketing or a related field and 2 years of marketing, hospitality or retail experience OR 6 years of marketing, hospitality or retail experience . Casino and customer loyalty program experience preferred.
• 2 year of formal or informal people leadership experience . Experience leading front-line teams preferred.
• Excellent leadership, communication and interpersonal skills.
• Demonstrated understanding of exceptional guest service delivery, recovery and experience.
• Familiarity and comfortability with technology (hardware and software) and ability to learn/master multiple systems software.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with standard operating procedure documentation and improvement.
• High degree of self-awareness and emotional intelligence.
• This position requires regular work on nights and weekends.