What are the responsibilities and job description for the Order Processing Coordinator / Data Entry Coordinator position at MyUtilities?
Order Processing Coordinator
Full-Time, In-Office
Are you an organized, detail-oriented individual with excellent communication skills and a passion for helping others? Do you thrive in an office environment and enjoy supporting a team to achieve their goals? If so, we have an exciting opportunity for you! We are looking for a full-time, administratively gifted person with 0-5 years of experience in Customer Service. If that's you, keep reading!
WHO ARE WE?
My Utilities has revolutionized one of the most stressful processes - moving into a new home - by making it easy to select and establish all of the utility services customers need in their new home or apartment: electricity, internet, cable/tv, security, insurance, gas, and water. We have a super fun and intentional culture that focuses on people first. We care for our staff by keeping the workplace fun with happy hours, celebrating everything, and a random coffee run or two. We develop our team with intentional development plans and mentorship that help them hit their personal and professional goals.
WHAT’S THE JOB?
- Support the MyUtilities sales team and our partners in a variety of administrative tasks while maintaining confidentiality at all times
- Manage all aspects of the customer order from start to finish, handling any delays or issues
- Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner
- Optimize customer experience by serving as one of the main points of contact for requests or questions from clients, sales agents and company partners
- Navigate various technology and websites to research information, complete orders and communicate with clients
WHO ARE YOU?
- You are a multitasker who thrives in a fast-pace environment while staying organized
- You have a natural desire to serve and support those around you
- You have excellent communication skills, ready to hop on a call or send a email at any time
- You are able to perform under pressure, exercise time management and meet deadlines
- You enjoy working on the computer and have basic computer skills [aka typing, spreadsheets, and etc]
- You align with our core values which are: excellence in everything, client centric, team first, grit, integrity and innovation
- You take ownership of your responsibilities in communicating with other team members
**MUST BE EXPERIENCED WITH TECHNOLOGY, QUICK NAVIGATING BROWSERS AND VARIOUS SYSTEMS**
**MUST BE ABLE TO MULTITASK**
WHY US?
This position is a full-time, in-office position in Dallas, TX, on a team full of fun personalities, lots of laughs and even more coffee and treats. Our training program is intentionally designed to ensure you are fully-equipped and confident in starting your role. We are excited to play a part in your growth and development.
- We want to see your face everyday - see you in the office!
- Your compensation is an annual salary
- Paid time off (PTO) and paid holidays
- Insurance: Health, Dental & Vision
- No weekends or nights! Our office is open Monday - Friday.