What are the responsibilities and job description for the Hotel Front Desk Agent position at N&S Hospitality Inc?
Title: Front Desk Agent (AmericInn, Grimes, IA)
Employment type: Full time
Position Description
Front Desk Agents represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Job Description
- We are looking for a reliable, goal oriented, Independent front desk agent to join our team.
- Processes reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepare letters of confirmation. Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relay information to the front desk.
- Assists guests with various needs such as providing towels, room service and more.
- Promotes superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees. Take the initiative to greet guests in a friendly and warm manner.
- Other duties as assigned.
REQUIREMENTS * Possesses a basic knowledge of computers and simple databases for the purpose of data entry and making reservations.
- Demonstrates excellent organizational skills and the ability to perform many tasks at the same time.
- Ability to respond quickly and appropriately to emergency situations.
- Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations.
- Provides such additional duties as assigned or necessary.
- Approachability to encourage effective communication with guests and fellow team members. Provides such additional duties as assigned or necessary.
Compensation Salary: $12.00-15.00/per hour
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Grimes, IA 50111 (Required)
Ability to Relocate:
- Grimes, IA 50111: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15