What are the responsibilities and job description for the Front Office Receptionist position at N2 Aesthetics?
N2 Aesthetics is a luxury medical aesthetic destination dedicated to providing exceptional injection, laser, and skincare services to our patients. Our approach is rooted in the belief that beauty is about renewing your sense of self.
Job Overview:
We are seeking a dedicated Front Office Receptionist with exceptional customer service skills to join our team. You will play a crucial role in patient services along with a collaborative role on the N2 team. This position is patient-facing, so an outgoing and friendly professional person is a must. Your expertise, attention to detail, and commitment to exceptional service will contribute to our goal of creating a nurturing and inviting environment for our patients.
Key Responsibilities:
- Warmly greet patients and ensure a seamless check-in and check-out process
- Schedule and manage patient appointments while maintaining an organized daily schedule
- Handle phone calls, emails, texts, and web inquiries with professionalism and efficiency
- Accurately enter and update patient information in electronic medical records (EMR)
- Communicate effectively with patients regarding treatments, products, loyalty programs, and office policies
- Process point-of-sale transactions with accuracy and assist patients with rebooking appointments
- Act as a key holder responsible for closing the office at the end of the day
- Maintain office cleanliness, restock supplies, and manage online orders (Amazon, office supplies, etc.)
- Assist in planning and coordinating patient events
- Participate in training sessions to enhance knowledge of company services and industry trends
- Support special projects and additional administrative tasks as needed
What We're Looking For:
- A positive attitude and warm, welcoming presence
- A professional demeanor with a strong focus on customer service
- Excellent verbal and written communication skills
- A team player who is reliable, proactive, and detail-oriented
- Ability to multitask and stay organized in a fast-paced environment
- A forward-thinking mindset with a passion for continuous learning
- Enthusiastic, friendly, and committed to delivering five-star service
Qualifications:
- Minimum 3 years of experience in a medical, plastic surgery, or MedSpa setting (required)
- Strong customer service background with a focus on high-end patient care
- Prior experience handling front desk operations, scheduling, and patient communication
- Experience with IntakeQ EMR is a plus
If you are passionate about aesthetics, love working in a dynamic environment, and thrive in a customer-focused role, we'd love to hear from you.
