What are the responsibilities and job description for the Senior Salesforce Administrator position at n2y?
The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.
Joining forces means the combined mission of advancing the learning, understanding and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society.
We can only achieve our mission and continue to grow by having high performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.
The combined organization employs over 550 staff across locations in the UK, Norway, Denmark, Sweden, USA and Australia.
We plan to reveal our new brand later in early 2025, but for now the messaging and any correspondence for this role will come from n2y.. We’re extremely proud to be on this journey, and hope you can join us!
About the role
As a Senior Salesforce Administrator, you will be responsible for managing, optimizing, and ensuring the reliable operation of Salesforce which is critical to our organization's operations. This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support. You will work closely with cross-functional teams to configure systems, implement best practices, and support the integration of internal platforms to drive efficiency across the organization.
Main Responsibilities
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Understanding of basic triggers/Apex code knowledge
- Sandbox environment management
- DevOps/release management experience
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- Coordinate with Sales Enablement to deliver new user and ongoing user training
- Technical documentation
- Management of integrated applications and third party suppliers including [enter your additional applications e.g. DocuSign, Gong, 3CX, Showpad, ON24, etc]
Essential Criteria
- Proven experience as a Salesforce Systems Administrator with a strong background in managing and optimizing internal processes.
- Technical proficiency in Salesforce configuration and maintenance, with a solid understanding of change management, data integrity and security best practices.
- Excellent troubleshooting skills with the ability to quickly diagnose and resolve system issues.
- Strong communication skills to liaise with stakeholders at all levels, collaborate effectively with cross-functional teams, and provide user support.
- Demonstrated analytical mindset with attention to detail that results in the accurate and efficient translation of business requirements into scalable, best practice technical solutions.
Desirable Criteria
- Experience with system integration across platforms in a SaaS environment to support efficient workflows.
- Knowledge of process optimization techniques for enhancing system functionality and user engagement.
- Background in developing user training materials and supporting user adoption for internal tools.
- Experience in managing system upgrades and change management processes.
- Salesforce System Administrator certification.
- Prior Experience utilizing Salesforce CPQ, certification is preferred but not required.
- Understanding of basic triggers/Apex code knowledge.
- Demonstrates continued personal/professional development.
- Active in the Salesforce community.
