What are the responsibilities and job description for the Assistant Director, International Student & Scholar Services position at NAFSA: Association of International Educators?
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Employer Washington State University Location Pullman, Washington State Salary Monthly Salary: $4,500 - $5,077.37 Commensurate with experience and qualifications. Closing date Mar 19, 2025
Phone number (509)XXXXXXXXX
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Specialty Student & Scholar Services Knowledge Communities International Student and Scholar Services Position Type Assistant Director Hours Full-time Employment Type Permanent Organization Type College / University
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The Assistant Director for International Student and Scholar Services position supervises student advisors and front desk administrative support, providing essential immigration counseling and holistic support to international students to ensure lawful status and maintenance of immigration records. This role intersects immigration and academic regulations, focusing on F and J visa programs to help students and scholars achieve their goals. Under the Senior Associate Director for Immigration Compliance, you will coordinate and prepare non-immigrant petitions, Labor Certification Applications, and related correspondence, while responding to inquiries through the ip.scholars email account.
In this position, you will provide specialized immigration advice, liaise with government agencies and stakeholders, and ensure compliance with federal immigration regulations and reporting requirements in SEVIS. This position requires knowledge of F, J, and H-1B visa regulations and the ability to apply them to complex cases. Familiarity with university policies related to international students and scholars is also necessary.
Additional duties that you will be responsible for include developing unit procedures, explaining policies and regulations, updating the case management system (SUNAPSIS), tracking immigration status, training colleagues on immigration matters, educating foreign nationals on their visa status, how to maintain lawful status, and consequences for falling out of status. You will also present and assist with cultural programming efforts for international students and the WSU international community, including support for international students going through the WSU Community Standards process.
As a Designated School Official (DSO) for F visas and possibly an Alternate Responsible Officer (ARO) for J visas, you will have legal responsibility and signature authority for institutional compliance with immigration requirements.
Required Qualifications
- Bachelor’s degree in international studies, political science, counseling, education or a related field and three (3) years of relevant professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.
- A Designated School Official (DSO) for SEVIS must be either a citizen or lawful permanent resident of the United States.
- Experience with common office software programs (e.g. Microsoft Office).
- Demonstrated strong abilities and skills in managing challenging or stressful circumstances, solving complex problems, and meeting deadlines when handling multiple cases.
- Demonstrated high level of attention to detail and strong organizational skills.
- Demonstrated strong interpersonal, cross-cultural, written and verbal communication skills, ability to establish professional relationships with international population and campus offices, and to speak in front of large groups.
- Demonstrated excellent customer service skills and interpersonal skills; ability to interact with others in a warm, friendly and supportive manner, creating a climate of trust, consideration and mutual respect.
- Demonstrated ability to work as a team, as well as working independently.
- Demonstrated cultural sensitivity.
- Ability to work nights and/or weekends as needed.
- Master’s degree in international studies, college student personnel, or a related field.
- Five (5) years of experience as a DSO/ARO.
- Experience in a university international office.
- Experience working and/or living abroad.
- Experience working on SUNAPSIS case management system.
- Knowledge or proficiency of a foreign language.
- Knowledge of Federal regulations governing J and H-1 B visa status.
- Understanding of how immigration and academics intersect.
WSU is Washington’s land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. WSU employees promote academic excellence and innovative research that serves the state, nation, and world. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU’s strategic priorities.WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.WSU is committed to excellence through diversity and faculty-friendly policy action, including partner accommodation and NSF ADVANCE Institutional Transformation programs (http://www.advance.wsu.edu/).WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.
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