Lead ServiceNow Developer

Job Title: ServiceNow Lead Developer

Duration: Full-time
Location: NYC, NY

Mode: Onsite Hybrid (3 days a week in office)

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000 experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

• Lead the end-to-end configuration and setup of ServiceNow instances.
• Develop and implement Incident Management, Change Management, Asset Management, and Service Request Management modules.
• Configure SSO, email notifications, MID Server setup, user groups, and permissions.
• Integrate ServiceNow with third-party applications such as ESRI (ArcGIS), ARMIS Security, PDQ Inventory, and Hexagon/Infor EAM (AMPS).
• Implement and maintain CMDB, ITSM, ITOM Discovery and Service Management, HAM, SAM, Chatbot, and SecOps.
• Develop and execute functional, system, integration, data migration, performance, and cross-browser testing.
• Ensure compliance with client's security standards and remediate vulnerabilities.
• Provide technical documentation, including system maps, workflow diagrams, wireframes, data dictionaries, and migration plans.
• Conduct UAT (User Acceptance Testing), assist in issue tracking, and refine the system based on feedback.
• Develop and deliver end-user and technical training programs.
• Collaborate with stakeholders and project teams to define system requirements and implementation strategies.
• Manage client communications effectively, including technical discussions, issue resolution, and regular status updates.

Qualifications

Desired Technical Skills:

• Expertise in ServiceNow platform development and administration.
• Strong proficiency in ServiceNow modules, including ITSM, ITOM, HAM, SAM, SecOps, and Service Portal.
• Hands-on experience with ServiceNow integrations (REST, SOAP, MID Server, API connectors).
• Proficiency in JavaScript, Glide scripting, AngularJS, and other ServiceNow development tools.
• Experience with workflow automation, UI policies, business rules, ACLs, and catalog items.
• Knowledge of data migration techniques and best practices.
• Understanding of security and compliance frameworks, including application vulnerability remediation.
• Strong experience in performing code reviews and enforcing best practices.
• Ability to troubleshoot and provide solutions for technical issues.

Desired Communication & Soft Skills:

• Ability to translate business requirements into technical solutions.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent documentation and reporting skills.
• Strong collaboration and teamwork abilities, especially in client-facing environments.
• Strong team-leading skills with the ability to train and mentor developers.
• Manage technical delivery of the work items as per the defined project milestones.
• Clear and concise verbal and written communication skills.
• Experience in managing client interactions, setting expectations, and driving technical discussions.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 9 years of experience in ServiceNow development, configuration, and administration with 2-3 major end-to-end implementations completed.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred.
• Experience working on government or US public sector projects is a plus.

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.