Salon Receptionist

Job Overview:

We are looking for friendly, organized, and enthusiastic individuals to be the welcoming face of our nail salon. As the first point of contact for our clients, the ideal candidate will excel in providing exceptional customer service, managing the front desk, and assisting with daily salon operations. This role is perfect for someone who thrives in a fast-paced environment and is passionate about the beauty industry.

Key Responsibilities:

• Client Interaction: Warmly greet clients as they arrive, answer phone calls, respond to inquiries, and provide accurate information about our services.
• Appointment Management: Efficiently manage the front desk operations, including scheduling and confirming appointments, managing walk-ins, and coordinating with nail technicians.
• Retail and Sales: Assist with retail sales, process transactions accurately, and handle cash and credit payments. Upsell salon services and products to enhance the client experience and drive revenue.
• Administrative Support: Perform basic administrative duties such as data entry, filing, maintaining client records, and assisting with inventory management.
• Maintain Salon Environment: Keep the reception area clean and organized, restock supplies, and ensure a tidy, welcoming atmosphere.
• Assist with Salon Maintenance: Help with washing and folding towels, sterilizing and disinfecting tools, and bagging them according to salon protocols to ensure a safe and hygienic environment.
• Customer Service Excellence: Address any client concerns or complaints with professionalism and ensure a positive salon experience for every client.
• Knowledge of Services: Maintain a thorough understanding of our salon services and products to provide knowledgeable recommendations to clients.

Qualifications:

• Exceptional Communication Skills: Strong written and verbal communication skills with the ability to interact professionally with clients and staff.
• Multitasking Abilities: Proven ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Sales and Upselling Skills: Strong retail sales skills with a talent for upselling and promoting products and services.
• Cash Handling Experience: Proficiency with cash registers and basic math skills, with experience in handling cash and credit transactions.
• Previous Experience: Experience in a customer service role, preferably in a salon, spa, or retail environment. Experience working in a nail salon or retail setting is a plus.
• Bilingual Skills: Bilingual abilities are a plus but not required.
• Professional Appearance and Demeanor: A friendly, approachable demeanor with a focus on providing exceptional customer service.
• Attention to Detail: Ability to maintain a clean and organized workspace and ensure salon standards are upheld.
• Willingness to Learn: A proactive attitude with a willingness to learn and grow with the salon team.
• Sanitation and Hygiene Skills: Knowledge of basic sanitation practices to assist with maintaining a clean and safe salon environment.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for professional growth and career advancement within the beauty industry.
• Ongoing training and development opportunities.

If you are passionate about customer service and have a love for the beauty industry, we would love to hear from you! Join our team and become an essential part of our clients' salon experience.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $13 - $15