What are the responsibilities and job description for the Bilingual (Spanish-English) Customer Service Representative position at Najmul Sumra: Allstate Insurance?
Job Description
Job Description
Become an integral part of Najmul Sumra : Allstate Insurance, where we prioritize exceptional customer service and a vibrant team environment. Located in the heart of Norwalk, Connecticut, we take pride in being a cornerstone of the community by offering top-notch insurance solutions tailored to meet our clients' unique needs. Our Customer Service Representatives are the first point of contact and the smiling faces of our company. We invite you to join our dynamic office setting, where every day brings new opportunities to develop meaningful relationships with clients and provide them with personalized service. Here, you'll find a welcoming atmosphere that encourages collaboration, growth, and innovation. Our team is committed to fostering an environment that motivates and supports each member in achieving both personal and professional success. If you're seeking a fulfilling role where you can make a difference and contribute to a caring and enthusiastic team, look no further than Najmul Sumra : Allstate Insurance. Apply today!
Benefits
Hourly Base Salary Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Retirement Plan
Opportunity for Commission
Quarterly Team Building
Team Lunches
Flexible Schedule
Base Salary Based on Experience
Responsibilities
- Customer Interaction : Engage with clients via phone, email, and in-person visits to offer assistance and answer inquiries promptly.
- Issue Resolution : Handle and resolve customer complaints efficiently and courteously, ensuring customer satisfaction and retention.
- Policy Review : Conduct regular reviews of clients' policies to ensure they are up-to-date and suggest improvements or additions as necessary.
- Documentation : Maintain accurate records of customer interactions, transactions, and feedback for company reference.
- Collaboration : Work closely with other departments to ensure a seamless customer service experience and team cohesion.
- Continuous Improvement : Participate in training and development sessions to enhance customer service skills and product knowledge.
Requirements
