What are the responsibilities and job description for the Front Desk Receptionist and Waxer position at Naked Body Spa and Waxing?
Front Desk Receptionist / Waxer (Contract)- Naked Body Spa & Waxing
About the job
The Role :
We are looking for a friendly and organized front desk receptionist to join our team! As the first point of contact for our clients, you will play a key role in providing exceptional customer service and ensuring smooth daily operations. This position would eventually transition into part time waxing. This is on a contract basis for a minimum of one year.
Who Are We :
At Naked Body Spa & Waxing, we believe in delivering flawless results with the highest level of care. With years of experience in the beauty industry, we specialize in professional waxing services that leave your skin silky smooth and irritation free. Our mission is to provide a comfortable and clean environment where every client feels confident and cared for. We use top quality products and expert techniques to ensure minimal discomfort and maximum results
Job Type : Part Time
Days / Times : Thursdays / Fridays 10am-7pm, Saturdays 10am-4pm- subject to change
Essential Responsibilities including but not limited to :
- Answers and screens telephone calls about services, pricing, promotions and policies professionally
- Takes accurate messages and / or directs call to appropriate person
- Greets and directs clients and visitors
- Address client concerns professionally and escalate issues to management as needed
- Types and prepares content and documents according to quality standards. Proofreads and edits material for grammar, punctuation and spelling.
- Schedules and modifies appointments and maintains calendars and schedules for assigned staff via phone, in person and online system
- Handle transactions including cash, credit, and payment apps while maintaining accurate records
- Obtain client information as needed for appointments, update and manage client profiles ensuring privacy and accurate documentation
- Educate clients on waxing services, aftercare, and retail products to enhance their experience
- Provides positive and effective customer service that supports the business
- Prepares, routes, and tracks routine administrative forms and documents
- Performs routine clerical duties such as checking out, booking appointments, answering phone calls, documentation of clients payments, and using square app
- Creating and marketing content for social media page
- Signing off on incoming / delivered packages
- Maintain a tidy reception area, restock supplies, and ensure a clean and professional workspace and waiting area
- Actively assists and supports licensed aestheticians and cosmetologists with daily operations such as preparing treatment rooms when needed.
Required Qualifications
Physical Requirements
Preferred Qualifications
If you are passionate about beauty and customer service, we’d love to hear from you! Apply today!