What are the responsibilities and job description for the Front Desk Associate position at Nami Hotel inc?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and assist with inquiries to enhance the overall guest experience.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing procedures.
- Conduct night audits as required to ensure accuracy in financial reporting.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and hotel amenities.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong skills in guest relations and communication.
- Proficient in phone etiquette with the ability to handle calls professionally.
- Familiarity with hotel management software is a plus.
- Knowledge of front desk operations and procedures is beneficial.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude with a commitment to providing outstanding guest services.
- High school diploma or equivalent; additional education in hospitality management is an advantage.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Overtime
- Rotating weekends
Work Location: In person
Salary : $12 - $15