What are the responsibilities and job description for the Aquatics Front Desk Associate position at YWCA - Lower Cape Fear?
YWCA Lower Cape Fear
Job Description
Position Title: Aquatics Front Desk Associate
Classification: Part-time, Non- Exempt 20-25 Hours Per Week
Reports to: Aquatics Director (pool front desk)
Position Summary: The YWCA Aquatics Front Desk Associate works with children and families in a fast-paced environment and takes primary responsibility for providing excellent customer service to members and guests. The Front Desk Associate essentially serve as “the face of the organization”.
Qualifications:
- A minimum of three years of experience in office administration and customer service is preferred.
- Ability to recognize and solve problems effectively
- Ability to manage multiple tasks simultaneously
- Ability to plan and prioritize projects
- Excellent writing, communication and organizational skills
- Strong computer skills, including MS Office Suite
- Valid NC Driver’s License
Essential Duties:
- Provide excellent customer service
- Greet YWCA members and guests
- Answer the phone with professional etiquette
- Enter membership and program registrations into DAXKO system
- Register customers for programs
- Process payments with fidelity
- Keep updated program records and files
- Monitor memberships and program registrations
- Open and/or close the YWCA building
- Other duties assigned by your supervisor
- Professionalism: Maintain professionalism and provide excellent customer service to YWCA members and guests at all times. Project a professional image with the YWCA and community.
- Team Work: Actively participate in YWCA meetings, programs and activities when appropriate. Share the work load by helping others as needed. Give positive feedback to co-workers and resolve conflicts effectively. Share knowledge and expertise with team members.
- Safety: Be aware of, adhere to and implement all safety standards. Serve as a role model for safe behaviors. Accept responsibility for continuous improvement of a safe work environment by correcting safety problems, and reporting unsafe conditions that need correction.
You must be willing to work weekday hours & occasional weekend hours:
Monday-Friday - 5:15AM-8:00 M
Saturday - 6:45AM-5:45PM
Sunday - 9:45AM-3:45PM
Prefer bilingual in English and Spanish
Job Type: Part-time
Pay: From $12.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $12
