Enhanced Care Manager (San Diego County)

Position Title: Enhanced Care Manager (San Diego County)

Company Description: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental health conditions.

Primary Responsibilities/Function:

Our Enhanced Care Manager (ECM) support individuals who are Medi-Cal members, served by managed care plans in San Diego County, and are part of one of the "populations of focus" identified by CalAIM: individuals experiencing or at risk of experiencing homelessness, individuals who have frequent avoidable visits to the ER/hospital, individuals with serious mental health conditions or substance use disorder needs, children/youth in CA children's services needing additional support, or children/youth presently in foster care or who were in foster care on their eighteenth birthday, individuals transitioning to the community following incarceration, adults at risk for long term "institutionalization," or individuals staying in skilled nursing facilities wanting to transition to the community. Our ECM provides an array of services to support the individual's health and well-being. This position is based in San Diego County; our ECMs work in the field in all areas of San Diego County, as well as in our offices.

Duties and Responsibilities:

• Build rapport and provide culturally sensitive, gender affirming, and trauma-informed support to all individuals served.
• Conduct a comprehensive assessment to determine needs, preferences, and goals.
• Develop and implement a person-centered care plan that aligns with the individual's needs, preferences, and goals.
• Refer and connect to needed services, community support, and social services.
• Provide enhanced care coordination and communicate with all providers who support the individual.
• Provide comprehensive transitional care to individuals entering or exiting hospitals and related treatment facilities, as needed.
• Promote health, including education and support to individuals and their families regarding healthy choices, health challenges, and available resources.
• Use evidence-based practices such as motivational interviewing to engage and help the member manage their care.
• Complete timely and accurate documentation of eligibility, consent, assessments, progress towards goals, and all communications with the individual, their family, and providers.
• Conduct outreach and engagement (for example, attending community events, meetings and presentations with providers, agencies, and members of the community) with the goal of maintaining an active caseload of 55 clients.
• Other duties as assigned.

Accountability: Reports to the Program Manager.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer, prolonged periods of standing and walking, prolonged periods of working outdoors, must be able to lift up to 15 pounds at times must be able to pull/push 15 pounds.

Minimum Requirements:

• Minimum one year of experience providing case management, care management, peer support, or related support.
• Minimum of one year of experience supporting unserved/underserved groups such as those described in the primary responsibilities/functions section.
• Personal lived experience or with a family member or loved one with mental health conditions, substance use, homelessness, or any of the other underserved groups described in the primary responsibilities/functions section.
• In-depth knowledge of San Diego County's health, behavioral health, benefits, resources, social services, and culture.
• Intermediate to advanced proficiency with computer software (Microsoft Office: Outlook, Word, Excel) and web navigation.
• Strong positive viewpoint towards individuals living with mental health conditions, substance use conditions, homelessness, recent history of justice involvement, and their families.
• Able to communicate effectively, verbally and in writing.
• Demonstrated ability to maintain confidentiality.
• Exceptional interpersonal skills, positivity, attention to detail, flexibility, and enjoy working in an ever-changing environment.
• Excellent planning, organizing, analyzing, problem-solving, and time management skills.
• Ability to get along and work effectively with others.
• Reliable and consistent attendance.
• Must be willing and able to drive your personal car to transport clients, have a valid California Driver's License and comprehensive automobile insurance as required by law.
• Must have a satisfactory driving record.
• Fluency in Spanish, Vietnamese, Tagalog, Korean, Arabic, Farsi, Chinese, or ASL, preferred.
• Knowledge of and use of recovery language, preferred.