IT Analyst III (Active Secret clearance)

SAVA is looking for a committed IT professional to become part of our team as an IT Analyst III for our United States Army program, supporting the Army Test and Evaluation Command (ATEC) at the Aberdeen Proving Ground (APG) in Maryland. To join our team of outstanding professionals, apply today!

Responsibilities

Resolve customer questions and problem concerning Information Technology (IT)

Provide technical assistance to customers to minimize disruptions of computer operations

Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends / patterns with customer support requirements

Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services

Coordinate, and assist in the installation, configuration, utilization and operation of IT equipment

Assist in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions

Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution

Provide Wireless Device support to include to device setup, user training, troubleshooting, and software repairs of Apple and Android devices

Qualifications

Active DOD Secret security clearance

Active DoD 8570 IAT Level I or IAT Level II certification

Relevant education / experience requirements : 1 years with Masters, 2 years with Bachelors, 3 years with Associates, 5 years with no degree

Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers

Experience configuring IT hardware to resolve problems and installing / configuring operating system images and specialty software on customer devices

Experience in generating reports using Trouble Ticket automated software. (e.g., BMC Track-IT)

Performing backup and restore of software and data on client compute devices

Troubleshooting and resolving client network and wireless issues

Experience testing, analysis and repair of computer system hardware and software malfunctions

Experience deploying interoperable and integrated standard office automation desktop software

Experience installing, configuring, troubleshooting, relocating, and repairing desktops, peripheral devices, and printers

Experience resolving desktop problems via Remote Control (Dameware or similar); add / delete accounts and reset passwords as needed

Experience identifying network problems impacting users and work with appropriate Tier II or III administrators

Experience troubleshooting WIFI and GFE provided broadband devices and VPN connectivity

Experience configuring, diagnosing, reimaging, reloading, using, troubleshooting and repairing all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services

Experience using remote tools to connect to remote desktops applications include MCM

This hybrid position requires applicants to be within 1.5 – 2 hours commute from Aberdeen Proving Ground, MD for IT support

Desired Qualifications :

Outstanding customer service and communication skills

Ability to work in a team environment and independently

Ability to adhere to government policies and requirements

Active DoD-issued Top-Secret clearance or higher, strongly preferred

Bachelor’s degree is preferred, though not required

Previous experience mitigating system vulnerabilities and patching (e.g. NESSUS) preferred

Previous experience supporting a Test & Evaluation environment preferred

Pay Range (The pay range for this job level is provided as general guidance only, and is not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreements (if any), and other laws)

90,229.55 - $153,777.46

Benefits Description

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees.

Job ID

2024-14705

Work Type

Hybrid

Company Description

Work Where it Matters

SAVA, an Akima company, is not just another global services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At SAVA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , SAVA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , SAVA delivers global solutions that enhance business processes, lower costs, and take on today’s missions with greater opportunity, agility, and strength.

As a SAVA employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Salary : $90,230 - $153,777