Ramp Service Agent CSR (Lead)

Ramp Service Agents (RSA) are crucial to our operations, responsible for marshalling aircraft at the gate, loading, unloading, and sorting freight and baggage. They also service aircraft lavatories, provide potable water, push back aircraft from the gate, deice aircraft, and perform other delegated duties. RSAs follow established procedures and generally work under the supervision of Customer Service Reps, Supervisors, or Ramp Managers.

Responsibilities

• Marshalls aircraft on the ramp, including directing, assisting, and parking arriving, departing, and towed aircraft
• Services aircraft as needed, including cabin cleaning and other required services
• Performs aircraft de-icing/anti-icing
• Shuttles crew members
• Loads and unloads aircraft baggage and cargo
• Operates all ground service equipment safely and efficiently
• Maintains the safety and security of aircraft
• Performs miscellaneous duties as assigned
  
  

Qualifications

• Must be at least 18 years old
• Must have valid driver's license
• Willingness to work in inclement weather
• Good communication skills
• Must be a U.S. citizen or show proof of right to work in the U.S
• High School diploma or GED
• Ability to lift up to 60 pounds comfortably
• Fluency in reading, writing, speaking, and understanding English
• Language Skills:
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively one-on-one and before groups of customers or employees.
• Math Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Reasoning Abilities:
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations
• Ability to work under stressful situations and tight time constraints in a fast-paced environment
• Self-motivated and a team player
• Required to work nights, weekends, holidays, and varying schedules
• Successfully complete a background investigation, including FBI fingerprints, criminal history, and pre-employment drug test
  
  

Desired Qualifications

• Prior Ramp Service experience
• De-icing service experience
• Forklift operation experience
  
  

Physical Demands

• Occasionally lift or move (with assistance) up to 100 pounds
• Frequently lift or move 60 pounds
• Regularly required to use hands, talk, hear, bend, climb, stoop, kneel, stand, and walk
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus
• Work Environment:
• Routinely work outside and are exposed to all types of weather conditions.
• The noise level is usually moderate but can vary depending on location and time of day.
• Use of provided hearing protection or acceptable alternatives is required.
• Fair Labor Standards Act Status: Hourly/Nonexempt
  
  

Job ID

2025-16499

Work Type

On-Site

Company Description

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).