What are the responsibilities and job description for the Assistant Manager of Chattahoochee River Operations (Atlanta) position at Nantahala Outdoor Center?
Job Description
Job Description
For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.
JOB SUMMARY
The Assistant River Manager is responsible for being a leader both on and off the water and an ambassador of the NOC to employees, our partners, competitors, and the general public. The Assistant River Manager is expected to provide positive guest interactions / experiences and to take all precautions and handle trainings to keep our guest and guides prepared for all situations on the river with The National Park Service and be a key communicator and handle administrative / logistic duties for the river operation including planning, staff management, hiring, culture, training, and many other functions described in detail below. This job has a commitment of March to the end of October each year.
Responsibilities
Administrative, Logistics, & Operations
- Work with the Chattahoochee River Manager to set the long-term planning and vision for the river operation.
- Acting as Manager on Duty (logistics, scheduling, guest service, troubleshooting, and problem solving).
- Work with the Roswell Chattahoochee River manager with the help of head guides to hire and schedule guides and drivers.
- Work with retail and Hooch management team to oversee retail functions.
- Approve timecards on a weekly basis.
- Develop and oversee the training process for the team, including Head Guides, and Guides.
- Oversee the process of assigning guides to job roles for each shift.
- Make necessary adjustments to trip times and trip maximums as well as open or close trips in accordance with resource availability and booking needs, to ensure adequate resources for bookings daily, weekly and throughout the season.
- Develop and maintain key relationships with all governing and permitting agencies as well as local connections relevant to the Chattahoochee river operations.
- Drive shuttles and move equipment as needed.
- With other administrative duties as assigned.
Guest Interactions
Communication
Supervision
Facilities Management
Preferred Qualifications
Applicants Must
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.
Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.
The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.
