What are the responsibilities and job description for the Call Center Reservationist (remote eligible) position at Nantahala Outdoor Center?
JOB SUMMARY
We are looking for Call Center Reservationists to join our team for start dates in April, May and June 2025. As a Call Center Reservationist, you are the first line of communication with NOC’s guests and delivering NOC’s Brand Promise via phone, chat, and email. In this role, you will help guide our guests to the adventure that best suits them, while also listening to their needs and providing helpful solutions to any of their concerns.
- Work for the Leaders in Outdoor Adventure
- Enjoy access to all the amazing Perks and Benefits NOC offers
- Varying schedules available
- Potential for Remote Work
Responsibilities
- Gain a strong working knowledge of all NOC offerings and locations and/or have the ability to obtain this information using resources provided and communicate this information to guests to enhance their experience
- Book and modify guest lodging and activity reservations with accuracy
- Handle incoming and outbound calls and chats courteously and efficiently
- Develop a rapport with guests to anticipate guest needs to close sales, and capture all possible up‐selling and cross‐selling opportunities to maximize revenue
- Collaborate with other NOC departments.
- Follow NOC Reservation and Booking Policies
- Exemplify and demonstrate NOC’s Core Values and Brand Promise
- Other duties as assigned
Required
- Passion for great guest service and sharing all NOC has to offer
- Willingness to learn and grow
- Strong communication and problem-solving skills
- Professional phone and online chat manners
- Timely - must be clocked in, logged in and phone ready at starting time
Preferred
- Prior experience with customer service, sales, or in a call center
- Prior professional or personal experience in outdoor recreation, tourism, or hospitality
- Knowledge of NOC’s products and locations in NC, TN, SC, and GA
Physical Requirements and Working Conditions
- Comfortable sitting for long periods of time
- Comfortable speaking clearly and concisely with guests over the phone and via chat.
- Comfortable working with and navigating between multiple software platforms
- If working remote, have internet that meets required speed/bandwith and a distraction free workspace
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.
Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.
The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.
