Lead Group Experience Coordinator (2025 Season)

JOB SUMMARY

The NOC Lead Group Hospitality Coordinator works closely with the NOC Sales Team and is responsible for planning the arrival, greeting, and coordination of groups during their stay at our Nantahala River campus to ensure they have the best experience possible. Our most common groups include schools, churches, camps, Boy Scouts and Girls Scouts, universities, friends, families, and corporate groups.

Responsibilities

• Quickly learn and utilize reservation system, Microsoft 365, and Google Drive to maintain and access relevant group information and documents
• Coordinate and communicate closely with NOC Sales Team to both obtain and give any relevant information regarding groups both prior to and during their trips
• Coordinate and communicate closely with NOC Food and Beverage, Lodging, and Operations’ Departments regarding group needs
• Coordinate with group leaders both prior to arrival and during their trips
• Prepare Welcome Packets for groups’ arrival including making keys
• Greet and check-in groups upon arrival and help them transition between activities, meals, and lodging
• Attend group meals to check-in with group leaders and provide support as necessary
• Deliver group to-go meals
• Schedule staff for effective and efficient coverage
• Assist in training of other NOC Group Coordination Staff
• Other tasks as assigned

Qualifications

• Prior customer service or hospitality experience
• Proficiency in Microsoft 365 and Google Drive
• Available from mid-March through the second weekend of November
• Prior group facilitation or outdoor recreation experience preferred

Applicants must

• Have a strong sense of guest service and enthusiasm for sharing outdoor activities with others
• Have strong communication and decision-making skills
• Be detail oriented within a dynamic environment
• Be a quick learner and self-starter with the ability to be productive with minimal supervision
• Be a creative problem solver
• Be a team player
• Be at least 18 years of age

Physical Requirements and Working Conditions

• Must be comfortable both standing or sitting for long periods of time
• Must be comfortable walking around campus, including up and down hills and on uneven ground
• Must be comfortable speaking with guests over the phone, via email, and in person
• Must be comfortable working outdoors in variable weather conditions as well as in an indoor office environment
• Due to the seasonal nature of this position, hours and schedule will vary from week to week based on business demands

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.