What are the responsibilities and job description for the Bilingual / Spanish - Automotive Service Advisor position at Napa Auto Parts?
Company Overview:
Full Line Auto Care is a reputable automotive service provider committed to delivering top-notch vehicle maintenance and repair services. With a dedication to excellence, integrity, and customer satisfaction, we have established ourselves as a trusted name in the automotive industry. Our team of skilled professionals ensures that vehicles run smoothly and safely. We are currently seeking a dynamic Bilingual Spanish-Speaking Automotive Service Advisor to join our team and help us maintain our outstanding customer service standards.
Responsibilities:
As a Bilingual Spanish-Speaking Automotive Service Advisor at Full Line Auto Care, you will serve as a crucial link between our customers and our automotive technicians. Your responsibilities will include:
- Customer Communication: Interacting with customers in both English and Spanish, providing friendly and informative service, answering questions, and addressing concerns.
- Service Recommendations: Assessing customer vehicle needs, explaining recommended repairs and maintenance, and providing accurate estimates.
- Appointment Scheduling: Coordinating appointments and ensuring a smooth workflow in the service department.
- Ordering Parts: Ordering necessary parts and ensuring their timely arrival to expedite repairs.
- Quality Assurance: Communicating with the service team to ensure repairs are completed to the highest standards and on schedule.
- Customer Follow-Up: Keeping customers informed about the status of their vehicles, providing updates on repair progress, and explaining any additional work required.
- Documentation: Maintaining accurate records of customer interactions, service history, and invoices.
Qualifications:
To excel in this role, you should possess the following qualifications:
- Bilingual Proficiency: Fluent in both Spanish and English, with excellent verbal and written communication skills in both languages.
- Customer Focus: A passion for providing outstanding customer service and the ability to build rapport with customers.
- Automotive Knowledge: Basic understanding of automotive systems and repairs is preferred but not required.
- Computer Skills: Proficiency in using computer software for scheduling, record-keeping, and communication.
- Organizational Skills: Strong organizational and multitasking abilities to handle a fast-paced environment.
- Problem-Solving: Effective problem-solving skills to address customer concerns and service issues.
Benefits:
Full Line Auto Care offers competitive compensation, including a base salary and performance-based bonuses. We also provide:
- Paid time off
- Holiday pay
- Opportunities for career growth and development
- A supportive and collaborative work environment
Join the Full Line Auto Care team and be a part of our commitment to excellence in customer service.
Full Line Auto Care is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Location: Norcross, Georgia
Job Type: Full-time
Pay: $26,000.00 - $93,600.00 per year
Salary : $26,000 - $93,600
