General Manager

Position Overview: 

The General Manager role is responsible for supervising and controlling all strategic and business aspects of the company. The position is first in command for the clinic operations and is responsible for providing proper strategic direction as well as creating a vision for success in alignment with NAPA Center Inc.  It is expected that this person will be able to complete all of the below responsibilities with little or no supervision required. 

Requirements: 

• 3-5 years of leadership experience, including business operations and management. 
• Bachelor’s Degree in Business Administration or related field. 
• Prudent manager and inspiring leader 
• Strong understanding of corporate finance and performance management principles. 
• Strong entrepreneurial mindset and the ability to see the ‘big picture’ 
• Create a safe, professional, and supportive environment where clients, families and colleagues feel empowered to succeed. 
• Analytical abilities and problem-solving skills. 
• Ability to communicate confidently and effectively with team members and clients. 
• Display a level of professional empathy towards clients and the ability to develop rapport.   
• Maintain appropriate professional boundaries with clients and their families.  
• Exercise discipline by completing all administrative and managerial tasks in an accurate and timely manner.
• Team player that can demonstrate the values for working as part of a team to advance the clinic’s needs
• DOJ/FBI Clearance
• Current TB Clearance 

Benefits:

• Medical, dental and vision insurance, in addition to non-medical options such as hospital indemnity and critical illness.
• Paid time off accruals immediately upon start. 
• Personal time (12 hours annually to be used for appointments that cannot be made outside of work hours).
• Wellness program with stipend to be used for an appointment that focuses on physical and mental wellness. 
• Growing families program that allows increased compensation for 1 - 2 years following the birth or adoption of child.
• Company paid maternity / paternity leave after 1 year of service. 

Responsibilities: 

The key responsibilities of the role include: 

• Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives. 
• Lead and motivate employees to enhance engagement and develop a high performing managerial team. 
• Working with the administration team to ensure that parents have their needs addressed in a timely, professional and courteous manner, directing them to the best form of therapy to suit their child’s needs. 
• Driving the success and productivity of the overall clinic ensuring that revenue is being grown in a profitable way, whilst the integrity of therapy is being maintained. Explore all opportunities to grow clinic revenue. 
• Work with the management team to ensure the therapists schedules are being well managed and that a proper balance exists between the intensive and weekly schedules. 
• Localized human resources requirements including payroll, workplace relations, compliance, recruitment and performance management. 
• Full management of the clinic’s financial commitments and expenditure budgets, ensuring adherence to all payment deadlines and the management of cash flow to ensure business survival. 
• Management of clinic’s accounts receivables ensuring strategies are in place to minimize or control outstanding debts. 
• General operational control of the business including all compliance, legal, insurance and statutory requirements. 
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. 
• Full overview of the industry including research, therapy disciplines, insurance and other forms of payment, competition and developments in the pediatric and disabilities therapy sectors.  
• Create, analyze, and present financial and non-financial reports to board of directors as required in an accurate and timely manner. 
• Management of all supporting roles to ensure daily, weekly and intensive based tasks are being completed and the clinic presents in a professional manner. 
• Act in accordance with all company, legal and industry policies and ethics. 
• Comply with all professional development requirements and training assigned.
• Work in a healthy, safe manner and encourage others to do the same.
• Additional tasks as required. 

Company Values: 

All NAPA Center employees must demonstrate the company’s core values which include: 

• Love – NAPA is a family business built on the love that parents have for their children. Embody NAPA’s spirit of love through kind actions, warmth and communication used every day. 
• Share – strive to collaborate and educate as part of the NAPA team, so that our clients and their families leave NAPA with positivity and hope. 
• Grow – evolve, engage and continue to learn, from our clients, our colleagues and our industry so that we truly offer the best therapy possible. 
• Hope – believe in the potential of every child and commit to helping them succeed, giving families hope when others have failed.