What are the responsibilities and job description for the Reservations Agent position at Napa Valley Wine Train, a Noble House Experience?
Description
WE ARE
Work in Paradise! Join the team of the Napa Valley Wine Train. This historically, luxury, and Iconic experience has been a staple in Napa's Wine Country for over 30 years. As a Reservations Agent you get to be a part of this iconic history.
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us the company we are lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
Napa Valley Wine Train has an array of enticing (and delicious) adventures, there is always something new to try on the Napa Valley Wine Train.
A day in the life...As Reservations Agent, you are on the front lines of the excellent customer service experience. You will receive calls from guests interested in lunch, dinner and the many other experiences we offer, verifying customer information and payment options, sending customers a confirmation note or email and assigning booking information to customers. You're friendly, energetic and professional personality will be a part of ensuring our guests' stay is a memorable one.
Requirements
Requirements
To be successful as a Reservations Agent, we're looking for team members who take pride in a job well done. Your thorough work ethic will be a part of providing an amazing experience for our guests. This role requires, positive energy, attention to detail, team building, and a big smile. Previous experience in a reservation's role is helpful but not required. We are happy to train efficient, observant and personable people who are proud to deliver high quality service.
- Fulltime availability 35 hours weekly
- Holidays & Weekend availability (Saturday & Sunday)
- Flexible day time schedule
- 1 year of customer service experience
- Multi-tasking skills
- Critical Thinking
- Active listening
- Excel in team environment
- Problem solving skills.
- Great attitude
- Adaptable and hard working.
- Ability to speak and understand English.
- Fast and accurate typing skills
- Patience: Reservations agents might have to deal with confused or irritated guests.
Offer & Benefits
In return, our Reservations Agents are rewarded with a competitive compensation plus benefits. We offer health benefits through Kaiser & Blue Shield California, 14 days of accrued PTO annually, matching 401K, and the opportunity to work in paradise as a part of a great team in a place where you can be proud.We offer a flexible schedule to fit our mutual needs; please expect some weekend and evening shifts., If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply and become a Reservations Agent in our professional, fun Napa Valley Wine Train team.At Napa Valley Wine Train, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
