What are the responsibilities and job description for the Cashier/Receptionist position at Naples Nissan?
At Naples Nissan, we're not just a dealership - we're a family. Our team is dedicated to providing exceptional service and creating memorable experiences for our customers. We take pride in our extensive selection of top-quality vehicles and our commitment to excellence. Every employee at Naples Nissan is an integral part of our success story.
We are seeking a Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for assisting with basic accounting tasks. Will be responsible for servicing all of customer service needs of our customer . Must be prolific in excel, word power point.
Responsibilities
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed, i.e. filing, document storage
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Job Requirements
- High School Diploma or Equivalent
- Previous dealership experience is a plus
- Detail oriented skills with strong organizational and multitasking skills
- Fast learner that is open to change and able to handle fast paced environment
- Ability to work independently and with a team
- A professional appearance
- Strong communication and people skills – both written and verbal
- All applicants must be authorized to work in the USA
- All applicants must have the ability to pass pre-employment testing to include background checks, MVR, and valid driver’s license
Benefits
- Medical / Dental / Vision Insurance
- 401(k)
- Paid Training
- Paid Holidays
- Great Culture & Team Environment
- Long Term Career Opportunities
