What are the responsibilities and job description for the Credit Assistance Specialist position at NASC GLOBAL?
NASC GLOBAL, a leading HR Consulting and Management firm, is excited to support the search for an experienced professional for our valued client. This is an excellent opportunity for a seasoned professional to make a significant impact within a dynamic organization.
Position Overview:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery.
The role expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.
Compensation:
Our client offers a competitive compensation package ranging from $22.00 to $25.00 hourly, commensurate with your experience, education, certifications, and skill set. This reflects a strong commitment to attracting top-tier talent for this pivotal role.
Key Responsibilities:
Qualifications:
REQ #: 2634
Position Overview:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery.
The role expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.
Compensation:
Our client offers a competitive compensation package ranging from $22.00 to $25.00 hourly, commensurate with your experience, education, certifications, and skill set. This reflects a strong commitment to attracting top-tier talent for this pivotal role.
Key Responsibilities:
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts.
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable.
- Determines the right solution for the client while staying within collections compliance guidelines.
- Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct.
- Achieves quality standards and meets key performance indicators.
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses.
- Active Listening
- Attention to Detail
- Client Solutions Advisory
- Oral Communications
- Account Management
- Adaptability
- Collaboration
- Data Collection and Entry
- Interpret Relevant Laws, Rules, and Regulations
- Liquidity Management
Qualifications:
High School Diploma / GED / Secondary School or equivalent.
1 year experience providing credit assistance via outbound calls.
Bilingual candidates are highly desired.
REQ #: 2634
Salary : $22 - $24
