Social Work Program Administrator - CPS

Salary : $81,223.00 - $106,013.00 Annually

Location : Nashville, NC

Job Type : Full Time

Job Number : 2024-00105

Department : Department of Social Services

Opening Date : 11 / 12 / 2024

Closing Date : Continuous

General Statement of Duties

Supervisory experience required. Preferences : Master's Degree; current Pre-Service in Child Welfare; knowledge and / or experience in CPS; excellent communication, interpersonal and leadership skills reflective of teamwork; and adaptable to frequent changes.

Primary Purpose of Organizational Unit

The Nash County Department of Social Services exists to alleviate emotional and economic

distress among the citizens of Nash County. Through the delivery of a large number of

specialized and complex preventative and restorative programs the agency seeks to assist the

county in coping with a variety of social and economic conditions.

A. Primary Purpose of the Position :

The primary purpose of this position is to ensure the delivery of social work services for

adults and children in Nash County in accordance with the Mission of the agency and

state and local policy. The Social Work Program Administrator will be directly

responsible for a total staff of approximately 35, including the direct supervision of 6

Social Work Supervisor III's and a Human Services Evaluator III.

B. Work Schedule :

Regular work hours are from 8 : 00 am to 5 : 00 pm Monday through Friday, subject to

after-hours duty, as required. The Program Administrator participates in on-call rotation

with Child Welfare Supervisors, for after-hours emergency coverage.

C. Change in Responsibilities or Organizational Relationships :

New position effective 12 / 1 / 2023

Essential Duties and Tasks

Description of Responsibilities and Duties : Order of Importance X Sequential Order

• denotes essential function
• 65% 1. OPERATIONAL RESPONSIBILITIES

The Social Worker Program Administrator plans with the 6 unit supervisors to

ensure the delivery of social work services to adults and children in Nash County in

accordance with the Mission of the agency and federal, state and local policy. Major

programs planned for include, Protective Services for Children, In-Home Services, Family

Support Services, CPS Intake and After Hours CPS Services. In order to plan for the

delivery of services, employee coordinates with the other Program Administrator in

Child Welfare, the Deputy Director, Income Maintenance Administrator and Business

Officer within the agency and other organizations within the community. Employee has

input into the agency planning process as a member of the Management Team

consisting of all agency supervisors, section administrators, Deputy Director and Director) and Executive Management Team (consisting of Director, Deputy Director and

section administrators).

Employee may also serve on various boards and committees within the county,

region and state, providing input on the development of new programs, policies and

procedures.

Employee adheres to agency policy regarding grievance, counseling and

discipline. Resolves grievances with in Services Section through counseling and

negotiation. Assists Director in preparing for disciplinary actions; such as written

warnings and dismissals. Make recommendations after review and analyzation of

evidence to the Director on dismissals. Employee also assists unit supervisors in

development of corrective action plans and may participate in employee conferences

regarding discipline. May participate in pre-dismissal and dismissal conferences at

Director's request.

Provides consultation and supervision with unit supervisors in preparing

employee performance appraisals.

Develops structured interviews for selection of staff. Selects and interviews

potential employees with the assistance of appropriate unit supervisor. After

completion of interview and reference and criminal checks on potential employees,

makes recommendations to the Deputy Director and Director for final selection.

Responsible for ensuring job descriptions are current for section supervised.

Works with the Deputy Director, Director and Business Officer with development

of social work services budget through analysis of statistics and trends and completion

of cost figures for different approaches for meeting agency goals. Assists in the

preparation of requested documents needed for submission of County Budget.

Reviews Day Sheet coding to ensure funds are maximized.

Reviews goals and objectives of agency periodically with unit supervisors in order

to assist units in achieving goals and objectives.

Employee will be expected to work in emergency shelters and / or perform

related disaster tasks and perform other reasonable tasks requested by the Deputy

Director or Director.

EMPLOYEES SUPERVISED :

1. Social Work Supervisor III (227-40-504)

Family Support Services / Intake Unit

4 SW III's

1 OA III

2. Social Work Supervisor III (227-40-503)

Child Protective Services In-Home Services

1 SW IA&T Lead Worker

4 SW IA&T's

3. Social Worker Supervisor III (227-40-501)

Child Protective Services Investigation / Assessment Unit

1 SW IA&T Lead Worker

4 SW IA&T's

1 OA III

4. Social Worker Supervisor III (227-40-507)

Child Protective Services Investigation / Assessment Unit

1 SW IA&T Lead Worker

3 SW IA&T's

5. Social Worker Supervisor III (227-40-508)

Child Protective Services Blended Unit

5 SW IA&T's

6. Social Worker Supervisor III (227-40-509)

CPS Afterhours Team

4 SW IA&T's

7. Human Services Evaluator III (227-18-102)

OTHER INFORMATION :

1. Agency has 24-hr coverage for crisis / emergency in Protective Services and Foster Care.

Social work staff is "on-call" after hours, weekends and holidays on a rotating bases.

Employee will provide consultation to staff in that rotating bases with other supervisor

consultants.

2. Subordinate employees are housed in the same building, however, due to the nature of

their work, spend 50% of their time in the community.

Other Position Characteristics

1. Accuracy Required in Work

Exactness and accuracy are required in all aspects of duties performed. Numerical

accuracy is required in work with budget and other statistical reports. Accurate

interpretation of program, agency, county, state and federal policies, regulations, laws,

etc. is critical.

2. Consequence of Error

Inaccurate interpretations or incorrect information or procedures may result in lawsuits

or claims against the agency, loss of credibility, loss of funding, or inappropriate use of

agency resources, including staff, equipment and funding.

3. Instructions Provided to Employee

Instructions are provided in written and oral form by the Deputy Director through

conferences and by the Director at agency management team meetings. Instruction is

also received through attendance at workshops, county and state policy material and

from county, regional and state staff.

4. Guides, Regulations, Policies and References Used by Employee

N.C. General Statutes, ADA, FLSA, EEO, OSHA, N.C. DSS, IV-D, fiscal, service manuals,

County Human Resources Policy Manual ,and all other correspondence from the local,

state and regional level that effects the position.

5. Supervision Received by Employee

The Social Work Program Administrator's position reports directly to the Deputy

Director. Supervision is provided through regular conferences.

6. Variety and Purpose of Personal Contacts

Frequent contact with, county management staff, Directors and / or top management in

other counties, community leaders, attorneys, state and federal congressional

representatives, regional and state office staff, clients, other local agency

administrators, , court personnel, Human Services Board members and the public.

7. Physical Effort

The physical requirements of this position are considered as sedentary work with

occasional lifting up to 10 pounds. Work involves sitting most of the time.

8. Work Environment and Conditions

Work is performed in a private office that complies with the state recommended

standards for management office space. Employee could be subject to potential

harmful acts from dissatisfied and / or mentally impaired clients when responded to

requested staff assistance.

9. Machines, Tools, Instruments, Equipment and Materials Used

Employee uses personal computer, iPad, copying machine, calculator, camera,

automobile, telephone, mobile phone, car seat, DVD, and printer in order to perform

duties.

10. Visual Attention, Mental Concentration and Manipulative Skills

Close visual acuity is required to perform activities such as preparing and analyzing data,

viewing computer monitor and reviewing reports, regulations and correspondence.

Intense mental concentration is required in planning, developing and implementing

strategies, dealing with intense public relations areas, personnel counseling and

disciplinary actions.

11. Safety for Others

Decisions are made daily by agency staff that affects the lives of clients. The Social Work

Program Administrator is responsible for helping ensure that appropriate guidelines are

in place and adequate training has been provided to assist staff in making critical

decisions that might prove to be harmful.

12. Dynamics of Work

The agency is affected on a constant and ongoing basis by changes in methodology,

rules, regulations, laws, shifting program emphasis, new programs, changes in

technology, etc. Program changes occur due to action of the NC Social Services

Commission, Human Services Board, the Board of County Commissioners, Congress and

the NC General Assembly.

Program and policy changes impact the client population as well as staffing

patterns, budgeting and workloads. Social changes, fluctuation of the economy, an

influx of migrant populations, and computerization of work all have direct impact on

staffing and the need to analyze organization and program needs.

Knowledges, Skills and Abilities

1. Thorough knowledge of methods and principles of casework supervision and

training.

2. Thorough knowledge of social work principles, techniques and practices and

their application to specific casework community problems.

3. Considerable knowledge of social and economic factors in the community and

local agencies and resources.

4. Considerable knowledge of laws, regulations and policies governing social

services programs.

5. Considerable knowledge of the principles and techniques of public

administration.

6. Skill in directing staff of social workers and supervisors and related

professionals / para-professionals engaged in a variety of services.

7. Considerable knowledge of state and local personnel policy regarding leave,

grievances, discipline and work hours.

8. Ability to establish and maintain effective working relationships with superiors,

associates, clients, subordinates and social, medical, legal, civic, and religious

organizations.

9. Ability to express ideas clearly and concisely.

Desirable Education and Experience

Minimum Training and Experience

Master's degree from an accredited school of social work and four years of social

work or counseling experience, two of which were supervisory; or bachelor's degree

in social work and five years of social work or counseling experience, two of which

were supervisory; or bachelor's degree in a human services field or related

curriculum including at least 15 semester hours in courses related to social work or

counseling and six years of social work or counseling experience, two of which were

supervisory; or an equivalent combination of training and experience.

License or Certification Required by Statute or Regulation

1. Valid North Carolina Driver's License is required.

2. North Carolina automobile liability insurance is required.

INSURANCE PROGRAMS

Group Health Insurance

Nash County provides full time and part-time benefit eligible employees working 30 plus hours per week with Health Insurance coverage with the North Carolina State Health Plan

Included in each selection is :

Health Insurance may become effective for employees the first day of the month following employment.

Group Dental Insurance

Nash County provides full-time and part-time regular employees working 30 plus hours per week. Dental Insurance becomes effective for employees the first day of the month following the 30th day of employment.

Group Life Insurance

Nash County provides term Life Insurance for full-time and part-time regular employees working 30 or more hours per week.

Life insurance is paid for you by Nash County and pays your beneficiary one time your annual salary not to exceed $200,000 in the event of your death. Accidental death and dismemberment coverage is also provided.

Life Insurance becomes effective the first day of the month following 30 days of employment. Voluntary supplemental term life insurance coverage for you, your spouse or your dependent children is also available - please see the Human Resources Department for more details.

Short Term Disability Insurance

Nash County provides active full-time regular employees working 30 plus hours per week the option to purchase Short Term Disability Insurance.

Short Term Disability Insurance may cover up to 70% of an employee's monthly salary with a maximum of $2,000 per month, in the event of an injury or illness, for up to 13 weeks.

FINANCIAL PROGRAMS

Retirement

Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.

457 Deferred Compensation

The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.

Special Separation Allowance

The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.

125 Flexible Benefit Plan

Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.

Direct Deposit

Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

Credit Union

Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as spouse, children, stepchildren, brothers, sisters, and parents can all become members.

Employees of both the Departments of Social Services and Public Health are eligible to join the State Employees Credit Union.

LEAVE PROGRAMS

Vacation Leave

For regular full-time County employees, vacation leave accrues based on length of service. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.

Sick Leave

For regular full-time County employees, sick leave accrues at 8.0 hours per month. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

Holidays

The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.

The following holidays are observed :

Military Leave

Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year.

Active Duty - Reserves and National Guard - Ten paid workdays upon activation.

Civil Leave

Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.

Family Medical Leave Act

Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.

OTHER PROGRAMS

Employee Assistance Program (EAP)

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol / drug use, family problems, financial concerns, and work-related problems.

Wellness Center and Telemedicine

We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part-time employees.

All full-time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24 / 7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.

NOTICE OF PRIVACY PRACTICES

The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and / or a State or Federal statute, the policy / statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies, and procedures are subject to change or termination at any time.

Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description.

Nash County is an Equal Opportunity Employer / Provider

In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family / parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).

Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's Target Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form.

To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by :

1. mail : U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW

2. fax : (202) 690-7442; or

3. email : program.intake@usda.gov

USDA is an equal opportunity provider, employer, and lender.

Which best describes your level of education? (CPS Program Administrator)

Have you completed the pre-service in Child Welfare training?

Do you have experience working in Child Protective Services, court studies, and testimonies?

How many years of supervisory experience do you have?

Employees are expected to work in emergency shelters and / or perform disaster related tasks.

Your application must illustrate all relevant education and experience you have acquired in the last 10 years, to include any gaps you have had between employment (gaps in employment MUST be documented under the work experience section of the application). Failure to complete the "Work Experience" & "Education" sections of the application may result in your application not being considered. A resume will not be considered in determining your qualification for this position.

Required Question

Salary : $81,223 - $106,013