What are the responsibilities and job description for the GUEST SERVICE AGENT position at Nashville Brentwood?
Job Title: Guest Service Agent
Location: AC Hotel by Marriott, Nashville/Brentwood
Job Type: Full-Time
About Us:
At AC Hotel Nashville/Brentwood, we pride ourselves on providing an exceptional and personalized experience for our guests. As a leading luxury hotel, we offer world-class hospitality, elegant accommodations, and top-tier amenities. We are seeking a professional and customer-focused Guest Service Agent to join our team and deliver an unforgettable guest experience.
Job Responsibilities:
- Welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out process.
- Provide accurate information about hotel services, amenities, and local attractions.
- Handle reservations, modifications, and cancellations efficiently.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Process payments and maintain accurate financial records.
- Collaborate with housekeeping, F&B, Engineering, Sales and other departments to enhance guest satisfaction.
- Maintain a POLISHED and professional appearance in line with luxury hospitality standards.
- Enroll guests into Marriott Bonvoy program
Qualifications:
- Previous experience in guest service, customer service, or hospitality preferred.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software such as FOSSE and Microsoft Office Suite.
- Ability to multitask in a fast-paced, high-end hospitality environment.
- Exceptional problem-solving skills and attention to detail.
- Availability to work flexible shifts, including weekends, and holidays.
- Fluency in multiple languages is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and elegant work environment.
- Employee discounts on hotel stays, dining, and services.
If you are passionate about delivering luxury service and creating memorable experiences, we would love to hear from you! Apply today by submitting your resume.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Rotating weekends
Ability to Commute:
- Brentwood, TN 37027 (Required)
Work Location: In person
Salary : $15 - $17