What are the responsibilities and job description for the Manager, Medical Training position at Nashville Nissan?
Job Title : Automotive Sales BDC ManagerDowntown Nashville Nissan00 / hour Commission Based on Department PerformanceJob Type : Full-TimeReports to : Internet Sales ManagerDowntown Nashville Nissan is a premier automotive dealership committed to delivering an exceptional customer experience. The Sales BDC Manager will be responsible for overseeing and optimizing the dealership’s Business Development Center, focusing on inbound and outbound lead management, customer follow-ups, and appointment setting to support the sales team. This role involves coaching and managing a team of BDC Representatives to ensure high performance and conversion rates while maintaining excellent customer service standards. Lead & Manage the BDC Team : Hire, train, and mentor BDC Representatives to enhance their skills in handling customer inquiries, scheduling appointments, and following up on leads.
- Optimize Lead Management : Oversee inbound and outbound calls, internet leads, and customer follow-ups to maximize showroom visits and sales conversions.
- Monitor & Improve Performance : Collaborate with Sales Management : Work closely with the Internet Sales Manager and sales managers to align BDC strategies with dealership sales objectives.
- Implement and refine phone, email, and text communication strategies to enhance customer interactions.
- Ensure CRM Utilization : Maintain accurate and up-to-date customer records in the dealership’s CRM system to improve follow-up efficiency.
- Drive Department Performance : Previous experience in a dealership BDC, automotive sales, or customer service management role preferred.
- Strong leadership and coaching abilities with a track record of improving team performance.
- Proficiency in CRM systems, lead management tools, and Microsoft Office.
- Goal-oriented mindset with a passion for driving sales and performance.Hourly Pay : Starting at $20.00 per hour.
- Additional earnings based on department performance.
- Full-Time Position : Monday - Saturday schedule with a day off during the week.
- Health, dental, and vision insurance options.
- Paid time off and holiday benefits.
- Employee discounts on vehicles, service, and parts.
- Career growth opportunities within the dealership.If you are a motivated and results-driven leader looking to advance your career in automotive sales, we want to hear from you!
Salary : $20
