What are the responsibilities and job description for the Veterinary Receptionist position at Nashville Veterinary Specialists and Animal...?
Veterinary Receptionist / Client Service Representative / CSR
Nashville Veterinary Specialists Animal Emergency (NVS) is searching for Client Service Representatives to join our GROWING team! We are looking for of course ANIMAL LOVERS who are team players with stellar customer service, display friendly and warm demeanors, and have the ability to work in a fast-paced environment! Apply today to join our family, help us make a difference in an animal's life, and to advance your career!
Client Service Representatives (CSR's) are a key part of our team and generally make the first impression to clients when they call or visit us at the hospital. A CSR plays a critical role in a clients experience when they need it the most. A great CSR is empathetic, resilient, and great at multi-tasking.
The following is a list of some of the many duties provided by our Client Service Representatives:
- Greet clients as they arrive at the hospital, opening lobby doors when necessary; present necessary paperwork for completion; make aware of refreshment bar and client bathroom locations
- Be aware of sensitive situations, showing compassion and empathy
- Enter client, patient, rDVM and financial information into hospital system.
- Schedule appointments for clients via telephone and in person
- Maintain Google Sheets documents (referrals, cancellation list, etc)
- Maintain upkeep and cleanliness of lobby area to include stocking refreshment bar, sweeping or vacuuming as needed, cleaning windows, tidying seating area and bathrooms (magazines, empty cups, etc)
- Process daily faxes/emails throughout the day as needed
- Assist in maintaining records room
- Maintain cash drawer and cash deposits
- Handle customer complaints and issues as they happen, advising; refer sensitive issues to Hospital Manager
WHY WORK WITH US?
Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care.
Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care.
WHAT WE OFFER: Competitive Salary, Paid Time Off, Insurance (Medical, Dental, & Vision), Short/Long term disability and life insurance, 401(k) Retirement plan, State of the art newly renovated and expanded hospital, discounted pet products and services for personal pets, C.E. Allowance, Continuing Education Sponsorship Program via VetBloom and Penn Foster, Licensure Renewal and Out of State Licensure transfer reimbursement, Uniform Allowance, Cell phone discount, YMCA Corporate Memberships, Team building and Volunteer events, Career Development, excellent opportunities for advancement, and MORE!
WHO WE ARE: NVS is a 24/7 veterinary specialty and emergency hospital. We are located in a recently expanded 24,000 square foot hospital with digital radiography, computed tomography (CT), on-site magnetic resonance imaging (MRI), ultrasound, endoscopy, access to an on-site commercial laboratory, and more. Our primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. We have a comprehensive recycling and composting program as well as a 5,000-gallon rainwater collection system, roof-mounted photovoltaic solar panel system, skylights, and an energy recovery system for heating and air.
Physical/Environmental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds.
