Hardware Store Supervisor - Mountain View Home and Hardware

Mountain View Home and Hardware, a Nation’s Best Holdings, LLC company, is seeking outgoing and experienced

Sales Floor Supervisor candidates for our King, NC location.

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What’s It Like To Work for Nation’s Best?

• Teamwork: A ll of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day .
• Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.
• Autonomy: We em power entrepreneurial spirit in all our associates.
• Relationships: We believe the core of our business is the relationships we build.
• Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.
• Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
• Growth Mindset: We are focused on long-term growth, both in our associates and the company.
• Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.
• Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
• Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.
  
  

What Does a Sales Floor SupervisorDo?

• Partners with store manager in the operation of the store including opening, closing, shift changes, task delegation, and scheduling of staff member
• Greets customers, offers assistance with products/services, resolve customer complaints
• Supervises register count, change orders, and bank deposits
• Participate in inventory management and merchandising plans
• Assist store manager with training of new hires or ongoing training of existing staff
• Oversees employees’ daily performance and provides redirection and training, as needed
• Assigns daily operational responsibilities and clearly communicates expectations to team
• Participates in employee disciplinary discussions and performance reviews with the store manager who will manage and administer all employee coaching and counseling sessions
• Collaborates with store to implement best practices, system conversions, store resets or renovations, and vendor programs
• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotes, complaints, scheduling of deliveries, and customer follow-ups
• Initiates telephone calls to customers to generate sales
• Obtains information on pricing specifications, uses and availability
• Inputs customers’ orders, pricing information and additional data into the computer system
• Researches credits and returns
• Manages exterior and interior maintenance ensuring clean, neat, hazard-free, orderly store condition and appearance, including requesting store or system repairs
• Ensures compliance with all safety policies and procedures
• Additional duties, as assigned
  
  

What Does It Take to Be Successful as a Sales Floor Supervisor?

• High School Diploma or equivalent
• 2 years retail experience, prior supervisory or lead experience preferred
• Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance
• Knowledge of store inventory control and merchandising preferred
• Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
• Strong interpersonal skills with a willingness to consistently provide superior customer service skills
• Availability to work a flexible schedule including nights and weekends - this role will be expected to have the flexibility to open/close store as needed