Security Operations Manager

About Us:

Nation Security is a leading organization in Security Guard Services, dedicated to ensuring the safety and security of our clients, employees, and assets. We seek a highly skilled and experienced Security Operations Manager to join our team and lead our security operations to the next level.

Job Summary:

We are seeking a highly motivated and experienced Security Operations Manager to oversee our security operations, manage client relationships, and ensure the highest standards of safety and security. This position requires a skilled leader with a background in both security management and sales. The ideal candidate will have proven experience in managing teams, interacting with clients, and driving sales growth in a security-related environment. Bilingual proficiency is highly preferred, as you will be working with a diverse client base.

Key Responsibilities:

• Operational Management:
• Oversee day-to-day operations of security services, ensuring the effective and efficient delivery of security solutions.
• Manage security personnel, providing leadership, training, and support to maintain high performance.
• Develop and implement security protocols, risk assessments, and emergency procedures.
• Monitor and evaluate security performance metrics, adjusting strategies to ensure the achievement of security goals.
• Client Relationship Management:
• Act as the primary point of contact for clients, maintaining strong and productive relationships.
• Address client concerns and complaints promptly, ensuring a high level of customer satisfaction.
• Provide regular updates and reports to clients on security operations and performance.
• Collaborate with clients to tailor security solutions that meet their specific needs.
• Sales and Business Development:
• Drive new business development by identifying and pursuing sales opportunities in the security sector.
• Work closely with the sales team to generate proposals, respond to RFPs, and close sales.
• Build and maintain relationships with potential clients, presenting security solutions that align with their objectives.
• Monitor market trends and competitor offerings to stay ahead in the security industry.
• Team Leadership and Development:
• Lead, motivate, and manage a team of security officers and other staff members, fostering a culture of professionalism and excellence.
• Conduct regular training and development programs for team members to enhance their skills and capabilities.
• Manage staffing levels, including recruitment, retention, and scheduling.
• Compliance and Reporting:
• Ensure compliance with all relevant laws, regulations, and company policies related to security operations.
• Prepare and present detailed reports on security activities, incidents, and performance to upper management.
• Conduct regular site audits and inspections to ensure all security measures are being followed.
  
  
  

Qualifications:

• Experience:
• Minimum of 5 years of experience in security management, with a strong background in operations and sales.
• Proven experience managing client relationships and driving business growth in the security industry.
• Previous experience managing and leading teams in a security or related field.
• Skills:
• Strong sales and business development skills with the ability to close deals and grow client accounts.
• Excellent interpersonal and communication skills (both verbal and written), with the ability to build rapport with clients and staff.
• Solid understanding of security protocols, risk management, and emergency response procedures.
• Ability to think critically and solve problems efficiently in high-pressure situations.
• Education:
• Bachelor’s degree in Criminal Justice, Business Administration, or a related field preferred.
• Certifications in security management (e.g., CPP, PSP) are a plus.
• Language Skills:
• Bilingual proficiency in English and Spanish is preferred.
• Technical Skills:
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with security management software and technologies.
  
  
  

Key Attributes:

• Leadership: Strong leadership and team management capabilities.
• Client-Focused: Exceptional customer service and client management skills.
• Results-Driven: Ability to achieve targets and drive business outcomes.
• Adaptable: Flexible and able to manage changing priorities.
• Bilingual: Ability to communicate effectively with a diverse clientele.
  
  
  

Working Conditions:

• The position may require occasional evening, weekend, or holiday work based on client needs and incidents.
• Occasional travel may be required to visit client sites or attend business meetings.
  
  
  

Nation Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.