What are the responsibilities and job description for the Affiliate & Member Relations Support Specialist position at National Apartment Association?

Job Description

Description :

SUMMARY OF POSITION :

The National Apartment Association (NAA) is seeking a proactive and collaborative Affiliate & Member Relations Support Specialist to provide exceptional concierge-level service, support, and project management for NAA's affiliate network. This role involves building strong relationships with Association Executives (AEs) and affiliate staff to enhance their experience with NAA / NAAEI / NAAS products, services, and programs. The ideal candidate will have strong writing skills, attention to detail, and the ability to thrive in a fast-paced environment while collaborating with various stakeholders.

PRINCIPAL ACCOUNTABILITIES :

Build and maintain strong business relationships within the Affiliate network and NAA, aligning with strategic plans and management objectives.
Provide concierge-level support to address Affiliate requests and concerns regarding NAA / NAAEI / NAAS services, products, and programs by troubleshooting issues and coordinating with NAA departments to escalate issues when necessary.
Provide technology support & training to affiliates, ensuring they can effectively use NAA's platforms and tools.
Investigate Affiliate and member data for errors / duplicates and make appropriate updates for accuracy.?
Provide assistance and support to Member Programs administration.
Collaborate with the Data & Applications Management (DAM) team on the Data Exchange project, acting as a liaison between DAM, Affiliate Resources, and affiliate leaders.
Develop standard operating procedures (SOPs) for ongoing operations and new projects.
Support Affiliate & Member Engagement committees and task forces as needed.
Contribute to additional departmental needs as they arise.

PLATFORMS USED :

Microsoft Teams : Daily communications and collaboration.

SharePoint & OneDrive : Document management.

Salesforce / Nimble : Database management and reports, including Community Hub and related platform access (Affiliate Portal, Click & Lease, Marketing Portal, PACE).

OpenWater : Application management software.

COMPETENCIES :

Project Management Abilities

Communication Proficiency

Technical Capacity

Cultural Awareness

Organizational Skills

Relationship Management

Critical Evaluation

Ethical Practice

Requirements :

REQUIRED EDUCATION AND EXPERIENCE :

2 years of relevant experience.

Strong client-facing skills with a focus on customer service.

Excellent interpersonal skills and ability to work effectively with a cross-functional team.

Ability to manage complex functional requirements, prioritize tasks, set goals, and work independently or in a group.

Excellent oral and written communication skills, with diligent follow-through on tasks.

Ability to adapt to shifting priorities in a dynamic environment.

Critical thinking and problem-solving skills.

High degree of professionalism and accuracy.

Strong knowledge of MS Office.

PREFERRED EDUCATION AND EXPERIENCE :

3 years of experience in association management or a corporate membership environment, particularly within a membership-driven trade or professional association, or national non-profit organization.

Proficient technology skills with AMS (Salesforce preferred), CRM, Microsoft 365 / Teams, and other software platforms.

Solid project management abilities and organizational skills, with the ability to balance team and individual responsibilities.

SUPERVISORY RESPONSIBILITIES :

This position has no supervisory responsibilities.

TRAVEL :

Little to no travel is expected for this position.

PHYSICAL DEMANDS :

Regularly required to sit, use hands to handle objects, tools, or controls, and reach with hands and arms. Occasionally lift up to 20 pounds.

WORK ENVIRONMENT :

Work is performed in a professional office environment using standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Affiliate & Member Relations Support Specialist

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