What are the responsibilities and job description for the Member Experience Coordinator position at NATIONAL ARBOR DAY FOUNDATION?
Are you a force for good? Do you champion providing exceptional service and experiences to others? Does the opportunity to devote your talents to a cause much greater than yourself excite you? The Arbor Day Foundation could be the organization that makes you love where you work.
As one of the world's largest operating conservation foundations, the Arbor Day Foundation educates and engages stakeholders and communities across the globe to involve themselves in its mission of planting, nurturing and celebrating trees. Our vision is to help others understand and use trees as a solution to many of the global issues we face today, including air quality, water quality, climate change, deforestation, poverty and hunger.
We need a Member Experience Coordinator to use their lens of world-class service to serve as the Foundation’s point-person for Knowledgebase content and advocate for self-service opportunities for our supporters.
***YOU HAVE:***
Passion. You are a passionate person, not only in terms of the Foundation’s mission, trees, nature, and environmental stewardship.
A positive attitude. You’ve always been described as a “glass half full” individual, people follow your natural leadership ability because of it.
Service Excellence. It’s a core component of how you interact with everyone in your life and drives you to consistently improve processes and systems.
Strong work ethic. Your professionalism and eagerness to learn and share drive your success.
Excellent communication skills. Your ability to communicate (written and verbal) are key to how you build relationships, and you do so in a clear and concise, yet relational manner.
***YOU WILL:***
Provide Service Excellence. You will personally provide and inspire others to provide what we call ‘Service Excellence’ externally and internally.
Communicate Effectively and Passionately. Not only will you be a constant source of communication, but your ability to organize and curate information so that others can use and communicate it effectively will be critical to the success of the Foundation’s Knowledgebase system.
Always Strive for More. You will continuously be looking for ways that the Foundation can improve, and be willing to effectively lead others and facilitate action for those improvements to take place.
Build Effective Relationships. The information you gain will be able to help other team members, leaders and teams make decisions as to how their operations, services and products can have a positive impact on the experience of our members and supporters, and your ability to spark actions by others is crucial.
Gain Specialized Knowledge. This role will serve as the Foundation’s expert for Knowledgebase and self-service initiatives.
Empower our Members and Supporters. The work you do will inspire them to make a difference by sharing our vision and dedication to plant, nurture, and celebrate trees.
Communicate on Behalf of the Foundation. You’ll handle phone calls, emails, chat, social media and letter responses with positivity, striving to build and maintain trust and loyalty.
***LOVE WHERE YOU WORK:***
We’re committed to your growth. This is a role where you’ll be able to learn a lot about the Foundation. Some Member Experience team members have grown into other roles with the Foundation.
We’ll provide a set schedule. This is a non-exempt role that boasts paid vacation, holidays and sick days.
We’re in this together. A culture focused on kindness, collaboration, and the intrinsic shared purpose to do what’s right. We pride ourselves on the culture we’ve built. We love it, and we know you will too.
We care about your health. Competitive healthcare (health, dental, vision) coverage for you and your loved ones matched with a wellness incentives program.
We invest in your future. Company paid short-term and long-term disability, life insurance and 401k with company match.
We want to stay connected. We’ll hook you up with a company laptop.
We’ll round out the experience. We put our culture first, and we host events and experiences throughout the year to show that we care about you (and your family).
