What are the responsibilities and job description for the Video Engineer Consultant Job at National Associates, Inc. (NAI) in Washington position at National Associates, Inc. (NAI)?
National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across every industry. With over 20 years experience, we currently provide services to the Washington, DC, metropolitan area and 17 other states. In our 20 years, we have learned that the best way to service our customers is to understand their needs and to facilitate an open line of communication.
Job Description
Year Contract Position
The Tier 2 VTC engineer will be responsible for ensuring that video and potentially audio teleconferencing systems operate in a reliable, available, and scalable manner.
Excellent interpersonal and customer service skills; strong communicator; manages multiple customer priorities at a given time; prioritizes and works with designated groups as needed; works independently with limited supervision; is highly motivated.
Minimum Requirements
- 12 years experience - Hands-on experience with VTC technologies
- 7 years experience - Specific knowledge and experience with Crestron and Cisco VTC platforms
- 5 years experience - Knowledge of Video and Audio Controllers and Signaling
- 5 years experience - Experience with Cisco TMS Telepresence
- 5 years experience - Experience using Jabber, Webex, and Microsoft Lync
- 7 years experience - Gather technical and business requirements, develop customized solutions and manage customer expectations
- 7 years experience - Perform customer site assessments, complete wall-to-wall inventories, make recommendations on parts needed and support the installed base of systems
- 3 years experience - Ability to provide advice and recommendations on system upgrades, replacements, or new systems
- 7 years experience - Communication with vendors for upgrades and troubleshooting issues with equipment and software
- 4 years experience - VTC field experience within government agencies and public schools
- 10 years experience - Independently manage projects and provide regular updates to the senior staff and management team
- 12 years experience - In-depth knowledge of diverse audio / video systems
- 3 years experience - Polycom and Tandberg VTC systems expertise
- 5 years experience - Installation and maintenance of set-top boxes (STBs)
- 12 years experience - Perform maintenance on customer production equipment
- 5 years experience - Capable of training and demonstrating product features and operation to non-technical customers
- 7 years experience - Senior level customer tech support via video, phone, email for complex video conferencing systems, web-conferencing, and AV equipment usage
- 7 years experience - Develop Statement of Work for design and installation of Video solutions such as Cisco Telepresence
- Required - Bachelor's Degree
Desired - Knowledge of Vbrick and Medicast video solutions.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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