What are the responsibilities and job description for the Customer Service Representative position at National Auto Body Parts Warehouse Powered by...?
Powered By Subcompanies: National Auto Body Parts Warehouse Powered by Parts Authority Overview:
Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.
What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.
Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.
Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.
Responsibilities:
Some of the benefits of being a part of our growing Parts Authority family:
We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status. “We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.”
Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.
Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.
What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.
Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.
Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.
The basic function of the Customer Service Representative is to manage the customer orders from receipt to completion, ensuring customer satisfaction. The Customer Service Representative will communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently. Current procedures for the position include order processing, order confirmations, replacements, RGA’s, shipping & receiving, manufacturer and customer contact.
- Communicate with manufactures to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.
- Acquire return authorizations and obtain credit memos from manufacturers.
- Provide documents internally for all shipments.
- Process shipping claims.
- Send replacement requests and return authorizations to manufacturers in a timely manner.
- Resolve all vendor and carrier invoice discrepancies within goals set forth by Management.
- Provide support to customer service in order to resolve any order issue that arises.
- Verify required documentation and assist Customer Care or issues regarding customer accounts received via email correspondence.
- Maintain and promote workplace safety
- Securing and transferring cash or other assets.
Requirements: Qualifications, Knowledge, Skills and Abilities:
- 1-2 years customer service or related experience required
- Must be proficient in the use of basic computer programs and functions (must be able to use Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL)
- Punctual and consistent attendance
- Approaches change optimistically; adapts quickly and maintains proficiency in changing work environments
- Able to read and follow instructions and take directions from others
- Ability to work independently as well as with a team
- Effectively prioritizes work and possesses time management skills
- Ability to use logic and sound judgment to make decisions based on available information
- Ability to type 45 wpm
- Miscellaneous projects and perform other related duties as assigned
Some of the benefits of being a part of our growing Parts Authority family:
- Medical Coverage
- Pharmacy Coverage
- Dental Coverage
- Vision Coverage
- Basic Life and AD&D
- Short Term Disability Coverage
- Voluntary Short Term Disability Coverage
- Voluntary Long Term Disability Coverage
- Flexible Spending Account
- Commuter Expense Reimbursement Account
- Health Savings Account
- Health Reimbursement Account
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- ID Theft Insurance
- Legal Plan Insurance
- Pet Insurance
- Employee Assistance Program (EAP)
- Paid Holidays, Sick and Vacation
- Profit Sharing/401 (k) Plan
- Employee Discounts on Merchandise
We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status. “We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.”
