What are the responsibilities and job description for the Director, Member Engagement position at National Automatic Merchandising Association?
Responsibilities
- Develop, grow and manage budgets related to this department’s efforts, totaling over $3M.
- Ensure that NAMA’s association management system, iMIS, is fully utilized throughout the organization and maintains responsibility for data integrity, data maintenance, and reporting functions.
- Establish membership goals, develop strategies, devise metrics necessary to meet or exceed established recruitment and retention goals and drive organizational sustainability. Regularly review membership structure and pricing, as well as value proposition to ensure NAMA is in the best position for membership growth.
- Manage efforts to survey members and analyze feedback to inform decision-making in support of a member-focused culture.
- Run, analyze, and act on routine and special reporting including but not limited to KPI reports, Board of Director updates and monthly reports.
- Manage affinity and other member benefits programs by collaborating across departments and with key external stakeholders.
