Senior Director of Member Engagement

Why Join Care at Home?

Care at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

This role has oversight for successful membership engagement, in close collaboration with the clinical, network and business teams. Review data trends/analytics related to membership gains, retention, and engagement. Develop new strategies to improve CINQCARE’s ability to engage a higher percentage of membership for each clinical program.

Key Responsibilities

• Develop new strategies for reaching and engaging membership.
• Develop and support reporting for engagement strategies
• Serves as a liaison between the clinical and IT leadership to drive engagement strategies.
• Support use of technology to drive efficiencies and cost saving efforts: IVR, dialer, centralization., BOT capabilities
• Analyses data, in collaboration with the data reporting team, to ascertain the above strategies are impactful for the business and clinical teams
• Rigor evaluation of all current strategies for engagement to determine ROI; authority to pivot to alternative strategies when needed.
  
  

Required Qualifications

• Bachelor’s degree in science; or similar degree
• 3-5 years of experience using technology that can improve member engagement (AI, IVR)
• 3-5 years of experience with various mediums (text, mail, social media) to drive engagement.
• Experience leading initiatives, ability to influence without formal authority
• Experience with member growth, engagement and retention strategies
• Willingness required to explore and learn new or unfamiliar applications and databases.
  
  

You Will Thrive In This Role If You

• Continuously add value as an innovative thinker, active listener, with the ability to build and cultivate relationships.
• Demonstrate strong analytical skills; able to evaluate data from multiple sources to determine impact.
• Demonstrate an ability to significantly improve member engagement in a cost-efficient manner
• Possess excellent organizational, problem-solving, and analytical skills, while coordinating multiple projects.
  
  

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.
  
  

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.
  
  

Additional Perks

• Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.
  
  

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Compensation: From $155,000 to $165,000 per year