What are the responsibilities and job description for the Customer Service Representative - Columbus, OH position at National Background Check Inc?
Position Summary
The Customer Service Representative will be responsible for managing high call volume, sales and customer service / support for NBCI. This person will be fingerprinting and speaking with customers, establish and / or solidify business relationships to generate fingerprint service business. This person will also provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary. This person will also have excellent communication skills and provide superb customer service to all customers. This person is responsible for maintaining a good rapport with all customers that come into the office.
Position Status : Full-time
Supervision Received : Reports to the Customer Service Manager, NBCI
Supervision Exercised : None
Essential Functions, Duties and Responsibilities :
Customer Service / Communications / Sales
- Excellent attendance
- Answer phones promptly and professionally and maintain a helpful demeanor with internal and external clients.
- Practice and reinforce superior customer service skills in customer interactions on the telephone and in-person.
- Greet all customers professionally and with a helpful demeanor.
- Fingerprint and / or drug test all walk-in customers.
- Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed.
- Correspond as needed with management to communicate problems, clarify questions and issues.
Processes
Teamwork
Minimum Qualifications :
Desired Experience :
Other Information :
Candidates must provide references, be able to pass a pre-employment drug screen and a fingerprint-based criminal background check.
Job Type : Full-time