What are the responsibilities and job description for the Administrative/Customer Service Support Specialist position at National Band & Tag Co.?
Job Summary
We are seeking a dedicated and detail oriented Customer Service/Administrative Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience. The ideal candidate for this job will be a flexible, friendly person with a go-getter attitude and a great work ethic.
Responsibilities
- Provide outstanding customer service through various channels including phone and email.
- Assist customers with inquiries regarding our products, ensuring accurate information is provided.
- Analyze customer needs and offer appropriate solutions or alternatives.
- Perform data entry tasks to enter new customer orders into the system.
- Demonstrate excellent phone and email etiquette while communicating with clients.
- Preform administrative tasks such as purchasing and receiving, entering receipts and payables, and filing.
- Maintain a well-organized office environment to support efficient client services.
- Utilize computer systems effectively including Microsoft suite, Outlook, etc.
Requirements
- Proven experience in customer service or customer support roles is preferred.
- Strong data entry skills with attention to detail.
- Proficiency in English; multilingual abilities are a plus.
- Excellent phone etiquette and communication skills.
- Ability to analyze situations and provide effective solutions promptly.
- Competence in using computer systems and software relevant to customer service operations.
- Ability to keep an organized work space, follow directions, and complete tasks accurately.
- A positive attitude, strong work ethic, and the ability to work collaboratively within a team.
About NB&T
National Band & Tag Company is a family owned and operated business that has been around for over 102 years. We pride ourselves on our commitment to the customer experience and providing quality service and parts to the 108 countries we ship to. NB&T is the leader in identification solutions and we make products for hundreds of applications including animal identification, conservation, research, tree/plant identification and the industrial world.
Benefits for full-time employees include:
- Paid Time Off (PTO)
- Health, Dental and Vision insurance (NB&T pays 75% of any plan)
- Employee Assistance Program
- Annual merit based pay raises
- Profit Sharing Plan
- Paid holidays
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Salary : $15 - $18