What are the responsibilities and job description for the Team Support Specialist / Customer Service Rep position at Soccer Village?
Join Our Customer Service Team!
(Full-time, On-site in office)
Do you excel in providing outstanding customer service? At Soccer Village, we believe that great service starts with great people. We are searching for a Team Support Specialist to engage with our diverse customer base, build lasting relationships, and contribute to our mission of excellence.
If you thrive in a collaborative, fast-paced environment, have customer service experience, and are eager to contribute to a supportive team that values passion, growth, and exceptional service, we want to hear from you!
What You'll Do
You’ll play a crucial role in supporting our loyal customers, helping clubs, and ensuring every interaction reflects our dedication to the sport.
- Serve with Purpose: Engage with our customers via phone, email, chat, and in person, always with a smile and a solution.
- Manage Club Accounts: Maintain contact with uniform coordinators and ensure accurate order processing. Attend off-site fittings and retail store location training sessions.
- Stay Connected: Swiftly communicate updates on orders, resolve issues, and keep customers informed about their products.
- Team Hub Champion: Get hands-on with our Team Hub system, adding products, maintaining updates, and providing feedback to enhance our capabilities.
- Support Our Sales Team: Aid our sales staff by checking inventory, processing orders, and following up on customer inquiries.
- Data Entry: Accurately enter credit memos, refunds, payments, promo orders, and store orders into the system.
Additional Opportunities Await!
As you grow in the role, you’ll have the chance to take on new responsibilities and develop your career with us.
What You Bring:
- Communication Skills: Strong verbal and written skills to effectively interact with customers.
- Adaptability: Flexibility to handle varying customer demands and situations.
- Positive Attitude: A friendly, approachable demeanor that uplifts customer interactions.
- Proactive Problem Solver: Customer-first mindset that drives innovative solutions.
- Patience: Ability to stay calm and composed when managing challenging situations.
- Multitasking: Proficiency in handling a high volume of calls while juggling multiple tasks.
- Active Listener: Attentively understands customer needs to provide the right solutions.
- Continuous Improvement: A drive for continuous growth and finding ways to better serve our customers.
- Product Expertise: Thorough understanding of Soccer Village’s products and services.
- Attention to Detail: A strong focus on accuracy and precision in every aspect of your work.
Minimum Qualifications:
High school diploma or GED required.
At least 2 years of experience in customer service.
Why Join Us?
Competitive Pay: Rewarding pay structure with performance-based incentives.
Benefits Package: Comprehensive health, dental, vision, and life insurance, plus paid time off.
Discounts Galore: Enjoy discounts on all our gear and apparel.
Career Growth: Opportunities to advance within the company that values your expertise.
Soccer Village celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Work in a clean, pleasant, and comfortable office setting.
- While performing the duties of this position, the individual is regularly required to talk or hear.
- This individual frequently is required to use hands, fingers, handle or feel objects, tools, and controls.
- This individual is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl.
- The individual must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- The noise level in the work environment is usually moderate.
Note:
This job description in no way states or implies that these are the only duties to be performed by the individual(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This outline above does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
